Customer Questions and Answers for Electronic Control Board by Whirlpool

David, Try pulling the refrigerator out and take the cover off for the control board and listen to see if it is the control board making the noise. This will typically be a relay that is activating. Unless there is a problem with the refrigerator not cooling I would not change the control board.

Mike, it would be recommended that the interface is checked to ensure the control lockout is not activated. If it is, the button can be pressed and held for 3 seconds to deactivate it. If it is not, and there is not a damaged wire at the door hinge, the most likely cause of failure would be the main control WPW10310240.

Kelly, For this issue, the dispenser control board will not be the cause for this. This will be the fault of the main control board which will be part number WPW10310240.

Hello Dean, The new board has to have the program code entered as per the tech sheet. The programming code is on the units ID tag inside the fresh food compartment. This is the only place it can be found. Your tech sheet states the following: Programming Mode: NOTE: The Program Code is located on the Serial Plate on this unit after the word Code. 1. Press and hold the Door Alarm Keypad. 2. Press and hold Freezer Temperature DOWN /- Keypad within 3 seconds. 3. Release the Door Alarm Keypad and wait 3 seconds. 4. The control will display PE to indicate the programming mode. 5. Entry is confirmed by pressing the Freezer Temperature DOWN /- Keypad once more. 6. The control will display the current Program CODE. This value should be validated with the program CODE printed on the unit serial plate. NOTE: If the Program CODE is correct, the Programming Mode is exited by pressing Door Alarm Keypad for 3 seconds. 7. Press the Refrigerator Temperature UP /+ Keypad or Refrigerator Temperature DOWN /- Keypad to change the digit value with each keypress. 8. The decimal point indicates the selected digit. Press the Freezer Temperature UP /+ Keypad to select the next digit. 9. Once the desired Program CODE is entered, press and hold the Freezer Temperature DOWN /- Keypad until the Program CODE begins flashing indicating it has been saved. NOTE: If you attempt to enter an invalid Program CODE the control will not save the new code, but will beep. (The unit will NOT run with a Program CODE of 0000). Once the Program CODE has been saved the Programming Mode is exited by pressing any key. If the new code is incorrect this process should be repeated. The Programming mode can be exited at any time by pressing the Door Alarm key for 3 seconds or will exit if unattended for four minutes.

Marcia, Test to see if there is 120 Vac to the overload and relay on the side of the compressor and if there is not then the HV control board will be the issue. If there is then the issue will most likely be the start device that is faulty.

Keith, Based on the instructions I would repeat the programming process from the beginning. "If the new code is incorrect this process should be repeated."

Jesse, The fact that all the lights will light up when you push something on the dispenser means that the dispenser control board is getting power to it which would indicate a faulty dispenser control board.

Hello Daniel, the rear main control board has failed , it is part WPW10310240.

Hello John, there is no one to send the core back to. Some manufacturers included a core return label in the new part box if the replaced part was to be returned by the service company only and usually the part replacement was done under the appliance's warranty.

Ellery, Here is the programming mode for this unit. Programming Mode: Note: The Program Code is located on the Serial Plate on this unit after the word Code. 1. Open the Fresh Food door and hold the Fresh Food door light switches closed while pushing the Freezer Temperature DOWN /- Key pad 3 times consecutively. Note: The 3 Keystrokes must be done consecutively and within 10 seconds. 2. Release the Fresh Food door light switch. 3. The control will display P - E to confirm entry into the programming mode. 4. Entry is confirmed by pressing the Freezer Temperature DOWN /- key once more. Note: All control functions will be turned off (Compressor, Defrost, Evaporator Fan, the damper will remain in its current position). 5. The control will display the current Program Code. This value should be validated with the Program Code printed on the unit serial plate. Note: If the Program Code is correct, the Programming Mode is exited by closing the Refrigerator door(s). 6. To set the desired Program Code number press the Freezer and Refrigerator UP /+ keys. The corresponding digit will be advanced with each key press. 7. Once the desired Program Code is displayed, press the Freezer Temperature DOWN /- Key until the Program Code begins flashing indicating it has been saved. Note: If you attempt to enter an invalid Program Code the control will not save the new code, but will flash the old code and this will be displayed. (The unit will NOT run with a Program Code of OO). 8. Once the Program Code has been saved the Programming Mode is exited by closing the Refrigerator door(s). If the new code is incorrect this process should be repeated after closing the Refrigerator door(s). The Programming mode can be exited at any time by closing the Refrigerator Door(s).