Customer Questions and Answers for Washer Agitator Assembly by Whirlpool

Hello Robert. Once the cap is removed, there is a bolt WP358237 under it that needs to be tightened.

Hello Robert, You should not have to replace complete agitator. YOu may want to start with the thrust washer 285587 and Agitator Mover WP3349019

Hello Loakeri. No, you need to order and replace the cam kit. We will need your model number to help you with this. Please post your model number with a new question on the parts page. http://www.appliancepartspros.com/modelnumber_locator.aspx

Hello Mo, This is a standard right hand thread so to remove it you need to turn it counterclockwise. You will have to reach in with the other hand and hold the agitator so it doesn't turn while unscrewing it.

Hello Rosa. If the unit spins, but the clothes are still wet, you will need to replace the thrust bearing kit on the unit.

Hello Mike, This isn't grease but old spoiled fabric softener. The agitator needs to be removed and thoroughly cleaned. You see, most folks don't realize that fabric softener is made of 80% to 90% animal fat. The remaining content is colorings and perfumes to mask its' decomposition. This means that it will spoil. If you want to try an experiment, put a drip of fabric softener on top of the dryer. Look at it every day. It will start out blue and slowly turn green, then yellow, then brown, and eventually black. Somewhere between the yellow and black stages a chunk will break loose and get into the wash. Being animal fat, it will stain clothing just like grease will. This is why the manufacturer recommends to dilute the softener with hot water before putting the softener into the dispenser. This prevents the "clinging" of the softener from making the big mess that seems to exist in most homes.

Corie, Yes it is possible to "fix" your washer. You first have to determine why the agitator is loose and coming up and off the agitator shaft. There is a 7/16 in. bolt and washer that hold the agitator assembly to the shaft. You'll need to remove the agitator cap, then the cover and ring, to check the bolt. You'll also want to remove the agitator, and check the "dogs" and cams 285810 for excess wear and damage or distortion, this could cause the agitator auger to operate eratically, the auger should move freely in one direction only(counter clockwise) if it will turn in either direction, the dogs and cams will need to be replaced

Hello Walt. We will need your model number to help you with this. Please post your model number with a new question on the parts page. http://www.appliancepartspros.com/modelnumber_locator.aspx

Jim, your model should read RAS8245EQ1 (S instead of a 5). Yes, the upper agitator does need to be repaired. The agitator repair kit is part number 285811. Thanks!

Mary Anne, The issue is most likely a "slipping" clutch 285785 coupling 285753A and or clogged drain pump WP3363394 . You first want to check and make sure there's nothing stuck between the two tubs, and the washer drains properly, It has to be empty, before the tub will spin. We'll send you some additional information that may be helpful.