Customer Questions and Answers for Washer Control Timer by Whirlpool

Hello Frank, The Motor not serviced means that the timer motor is not a serviceable part and you would have to get a timer assembly. The timer would come as a complete OEM part with the motor for the timer. You may want to check your drain pump before replacing timer to make sure that the pump has not got broken vanes or that there is a clogged or obstruction.

Hello Joe. You need to test and see if there is power at the timer motor. If so, and the motor does not move, you will need to replace the timer WP3954915.

Hi MIke. Yes it does sound like you need the timer part # WP3954915. First remove power. Pull the unit out half way and tilt the unit back and support it. Then remove the front pump hose and make sure there is nothing stuck in the pump. The pump is part # WP3363892. If you have found a puddle of black dust under the center of the washer, the motor coupler needs replaced part # 285753A. If not, then set it up normal. Then use a putty knife to release the clips under the console front . Under the end caps in the front. As you release the clips and have both released, then fold the console up and back. Then release the lid switch connector. Remove the lt. and rt. wavy brass color clips with a screwdriver in the front of them. Then open the lid and reach in with one hand and lift the cabinet up and back off the frame. Then unclasp the tub cover and inspect inside if there is any wadded up clothes in between the tubs not allowing it to spin. Remember to reinstall the cabinet by putting the front lower cabinet lip under the frame first as you lower the sides onto the frame side top. There are 2 locator tabs that stick up from the side of the frame. If they are not up, the cabinet will not fit tight correctly with the brass clips. Thank You.