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Customer Questions and Answers for Dryer User Interface Control Board by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM18039633
Manufacturer Part Number: WP8558753

This control board manages the dryer's display panel, buttons, and user settings, translating input into operational commands. Located behind the front control panel, replace it when buttons don't respond, the display malfunctions, or cycle selections don't work properly.

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Questions & Answers

For Whirlpool Dryer User Interface Control Board (Part Number: OEM18039633)

Cheryl for Model Number GW9250PW1

My dryer user interface panel leds do not light up and dryer will not start. Replaced the power control board and it worked for a couple of loads but now will not light up or start. Light in dryer works and door lock led will work but nothing else. Any way to verify it is the user interface panel that needs replacing or if I might have purchased a faulty power control board? Also, any instructions on how to remove the interface panel from the display housing?

1 Answer

Cheryl, Based on the information provided it is likely the user interface and not another control board. Unfortunately, both parts have been discontinued & are no longer available. The manufacturer has recommended no alternate or substitute part.

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1 Answer

Brandy, with the knob removed, the tabs would be the only thing holding the user control to the facia. It is common for one or two tabs to seat back into the locking position when trying to unlock the other tabs. If there are popsicle sticks available, they can be used to place in between the tabs and where they lock in place to help remove the console.

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Thom for Model Number GEW9250PW0

My Whirlpool Duet Dryer is 13 years old. For the past six months I have only been able to use it with manual cycles and timed drying. It would not function on automatic cycles. The last time I tried to use it, all the controls shut off and were unusable but then later came back on. I was able to complete my laundry after restarting it several times. I unplugged the unit and today tried plugging it back in and trying the unit. This time all the controls lit up and appeared to be useable again but "froze" after pressing a few times. Obviously, the controls are responding very erratically and I never know now what to expect when I try to operate the machine. Also, there is a constant faint light evident in two of the buttons. When the controls function, the dryer seems to be doing its job properly.

1 Answer

Thom, Based on this information it appears that the issue will be a faulty main control board or wiring issue between the user interface and main board.

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2 Answers

Mary, Some other things that will cause your dryer not to run are WP3392519 thermal fuse and WP8283288 door switch. Don't forget to make sure you have 240 vac at the pigtail coming to the dryer from the wall. And obviously, make sure the belt is not broke this unit does have a belt switch which stops the motor from turning if the belt is broke.

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1 Answer

Hello Kenneth, The difference here is the color of the buttons on the interface board. The model number provided calls for pewter colored buttons WP8558756.

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1 Answer

Charles, You will want to clean the sensor bars with rubbing alcohol and then test to see if it continues to do this. If this continues then the issue would be in the main control board of the unit.

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1 Answer

Hello Katie. You will need to check the door switch, thermal fuse, and look for a broke belt. Either of these can cause the unit not to run.

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