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Customer Questions and Answers for Washer Transmission Neutral Drain Kit by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM20512728
Manufacturer Part Number: 388253A

Fix a washer that won't advance cycles or spin clothes dry. This transmission neutral drain kit repairs agitation and spin issues. Moderately difficult repair.

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Questions & Answers

For Whirlpool Washer Transmission Neutral Drain Kit (Part Number: OEM20512728)

1 Answer

Hello Skimmer. If the unit does not spin or drain, you will need to check the lid switch 3949247V and see if it is bad and will need to be replaced on the unit.

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Al for Model Number MVWC700VW1

The spin cycle on this Maytag direct drive washer is intermittent. Agitation is fine, Water fill and pump out is fine. Lid switch has continuity and all cycles work except final spin - clothes are left wet in washer. If I open the lid and manually turn the inner tub clockwise or counterclockwise, then close the lid, the spin cycle engages. I can hear motor spinning at all times. Motor coupling is fine and not slipping on shaft. Clutch is not slipping. All suggestions are appreciated. Is this something in the gearcase and can the case be repaired? I see a neutral kit in the parts list, but am unsure of what it does. When I disassembled the washer, I turned the input shaft and the agitator shaft and clutch spun. What am I missing?.

1 Answer

Al, If you are having to open the lid and then it will engage the spin cycle then the neutral drain is what would be the issue. The neutral drain is to keep the unit from spinning until the drain part of the cycle has finished. You will want to replace the neutral drain kit for this issue.

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1 Answer

Hello Tim, You should pull the agitator and make sure the spanner nut is tight. If not, the drive block WP389140 will need to be replaced.

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1 Answer

Hello Ken. If the unit is not spinning out good, you need to check the drive block and the transmission if the coupling and clutch are new.

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1 Answer

Hello Keith! You will want to look inside the agitator, the agitator dogs might have stripped and no longer agitates. The kit is part number 285811, we also have a video listed so you can check your parts before ordering. Thanks!

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1 Answer

Jeff, Yes, the spring missing could cause the issue of no drain but the main cause of a no spin issue would most likely be a faulty clutch assembly.

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