Customer Questions and Answers for Replacement Icemaker by Whirlpool

Michael, If you do not have the icemaker arm pushed into the back of the icemaker module properly then the arm would keep coming loose. There is a hole in the back upper right side of the icemaker module that you will push the arm into and it should be tight so it does not fall out.

Jimmy, You will want to allow 24 hours for the unit to start producing ice after replacing the icemaker.

Hello James, check the freezer temp is lower then 10 deg, Then access the ice maker, pry off the front cover , hold in the freezer door light/interlock switch and using a multimeter check for 120v at the ice maker terminal test points L and N, let go of the switch and should lose voltage then leave the meter's probes in L-N and close the freezer door 120v should reappear if not lift the door slightly ,its possible the door has sagged slightly and not closing the switch fully,. If you want to cycle the ice maker, hold in the door switch and use an insulated jumper and jump between T and H, for a few seconds the ice maker will run a harvest mode.

Jeff, icemakers operate off of temperature. When you replace an icemaker, it will need to cool down to about 0-5 degrees F, before it will cycle and fill with water. This may take several hours depending on how cold it is in your freezer. Once it fills with water, the warm water opens a thermostat inside the mold of the icemaker, it then has to freeze that water until the thermostat is closed and the harvest cycle begins. Typically it takes 6-8 hours for an icemaker to cycle and produce ice.

Doug, commonly if the ice maker has some age to it or there is hard water going into it, the coating on the tray will start to break down. The ice maker tray can be inspected for signs of the coating breaking down. If the coating of the tray is intact, then you will want to inspect the water lines throughout for any signs of breaking down.

Hello Gerry, the water valve is controlled by the ice maker, there is no voltage to the water valve to open it until the ice maker calls for a water fill.

Gary, First make sure the refrigerator is level front to back and side to side. Place a small torpedo level on the ice maker rake arm, loosen the two screws that secure the ice maker to the side wall and adjust the level then secure the screws holding the ice maker. Then place the level across the top of the control head, and adjust the assembly for level and secure the ice maker, recheck for level in both directions. Check and make sure the fill tube is properly inserted into the funnel on the ice maker.

Hello Bob, The icemaker harvest fingers should not rotate continuously. This indicates a problem in the new icemaker assembly. It should be replaced again. If you ordered the parts from us, you will need to call us at 1-877-477-7278 with the model, serial number, and order number and one of our representatives will be happy to get that part shipped out to you under the manufacturers' part warranty. Thank you for your patience and understanding in this matter.

Jeff, There is a fuse on the harness and you will want to test to see if the fuse has continuity and if it does not then the fuse would need replaced in which it would need to be cut and spliced into the harness. The icemaker should have come with a harness that would have a fuse on it.

Mary, there are several reasons why an ice maker can produce smaller than normal cubes. The most common issue that can occur is if the water filter is clogged up from use over time, it can reduce the amount of water that is able to pass through to the ice maker and the water dispenser. The second most common issue that can occur is that the water valve does not open fully due to wear and tear over time. The third possibility is that the ice maker may be short cycling when calling for water, but this occurrence is not common. The water filter can be tested by using the bypass plug [R0000009] that came with the refrigerator in place of the filter. If water flow improves, then it is the filter that is causing the issue. If the water flow does not improve, then the most likely part would be one of the valves which the valve can be tested by using the water dispenser as a reference. If the water dispenser produces the same amount of water volume as normal, then the issue would be with the secondary valve [WP12544101]. If the water volume does not flow as normal, then the issue would more than likely be the main valve [WP12544001].