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Customer Questions and Answers for Drum Support Roller by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM18057918
Manufacturer Part Number: WPW10314173

The Drum Support Roller is an OEM replacement part for Whirlpool dryers. It plays a crucial role in supporting and facilitating the smooth rotation of the dryer drum during the drying cycle.

Symptoms of needing to replace the drum support roller include:

  • Excessive noise or grinding sounds coming from the dryer drum
  • Difficulty in rotating the drum or drum not turning at all
  • Visible signs of wear, cracking, or damage on the existing roller(s)
  • Increased vibrations or shaking during the drying cycle

Causes of a faulty drum support roller can include normal wear and tear over time, exposure to excessive heat or lint buildup, or physical damage due to impact or overloading.

This OEM Whirlpool part is also compatible with Maytag, KitchenAid, Jenn-Air, Amana, Magic Chef, Admiral, Norge, Roper, and Kenmore dryer models.

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Questions & Answers

For Whirlpool Drum Support Roller (Part Number: OEM18057918)

1 Answer

James, This would be either the rollers or the idler pulley causing this issue. This model would only have 2 rollers.

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1 Answer

Warren, We will need to have the model number of your dryer to be able to assist. The model number listed is not a good model number but looks like the part number for the tag.

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Adam for Model Number GEW9250PW1

I have a Whirlpool Duet Dryer model # GEW9250PW1. The rear of the drum is not centered, and is actually biased sidways. Is it likely that the cause of this problem is a worn drum support roller? I expected to see that the drum would be dropping if it was a worn drum support roller, not moved sideways. Can you look at the drum support rollers and tell if they are excessively worn? If I replace a roller or two, should I also replace the rear felt since it has probably been slightly worn down by having the drum offset? The original issue is that lightweight, light colored garments frequently get short brown lines on them after the dryer. This appears to be caused by the drum mis-alignment and some lightweight clothes getting into the resulting opening between the drum felt and the back of the dryer. Thanks for your help!

2 Answers

Adam, Sometimes the rollers can cause a drum to seem to be sideways(optical illusion), also a damaged or worn out drum roller would also be accompanied by a rumble or rubbing noise. Yes, a worn drum roller would be a little obvious once you have access to the cabinet interior. But your dryer has four drum rollers (two front and two rear) and there is a possibility that more than one roller has failed. It's best to replace all the rollers WPW10314173 / WPW10314173 Drum Support Roller at the same time(you may want to consider the 4392067 / 4392067 Dryer Repair Kit, has several additional parts). Also make sure the dryer is level and setting on all four feet on the floor, once the repair is complete. Thanks,

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Adam for Model Number GEW9250PW1

I have a Whirlpool Duet Dryer model # GEW9250PW1. The rear of the drum is not centered, and is actually biased sidways. Is it likely that the cause of this problem is a worn drum support roller? I expected to see that the drum would be dropping if it was a worn drum support roller, not moved sideways. Can you look at the drum support rollers and tell if they are excessively worn? If I replace a roller or two, should I also replace the rear felt since it has probably been slightly worn down by having the drum offset? The original issue is that lightweight, light colored garments frequently get short brown lines on them after the dryer. This appears to be caused by the drum mis-alignment and some lightweight clothes getting into the resulting opening between the drum felt and the back of the dryer. Thanks for your help!

2 Answers

Adam, Remove the front panel to where you can remove the entire drum and visually check all rollers. It should be obvious which ones are worn and replacing all 4 might not be a bad idea. I definitely would replace the felt also since your gonna have the drum out. Go slow thru this the glue is messy and let sit a while before reassembly. If any supports for the rollers have come loose simply tighten and check rollers for damage.

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1 Answer

Hello Jessica, the rollers are available in kit part number 4392067. The only parts that are compatible with your model number in the kit will be the rollers and the tri rings. Thanks!

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