Customer Questions and Answers for Door Latch Assembly by Whirlpool

Hello Mishelle, NOTE: Washer must be empty and the control must be in the OFF state. 1. Close the door. 2. Select any one key (except “STOP/CANCEL” and “CONTROL LOCK” [EOC]) and follow the steps below, using the same key: Press/hold for 2-5 seconds, release
for 2-5 seconds, press/hold for 2-5 seconds, release
for 2-5 seconds. press/hold
for 2-5 seconds. 3. Upon release, all yellow/green console LED lights will turn ON for 5 seconds. 4. If there are any failure codes stored by the washer, the display shows them. Note: The last four errors will be displayed. 5. Press the same key to advance to the next code. 6. After the indication of error codes, the UI, CCU, and MCU SW version will be displayed. 7. The number of cycles since last clean washer cycle is displayed. 8. All green console LED lights will turn ON for 5 seconds. 9. Next the washer begins the automated diagnostic test. 10. To cancel out of service mode, press the “STOP” button. This is all explained on the units' tech sheet located inside the unit n a plastic bag, usually located affixed to the back of the front access panel. The fault codes are also explained on this sheet. Be sure to put it back so it can be located for the next failure.

WMoore, Yes, the issue could be in the door switch assembly WPW10253483 or wiring. to access the switch "1. Unplug washer or disconnect power. 2. Turn off the water supply to the washer. 3. Remove the top cover and the console. 4. Remove the lower front access panel 5. Open the washer door. 6. Using a small screwdriver or a pair of long-nosed pliers, pull the tension spring on the retaining wire out from around the front of the bellows, and remove the wire. 7. To remove the door switch assembly: a) Pull the bellows off the lip of the front panel beside the door switch assembly just enough to access the switch assembly. b) Remove the two T-20 Torx screws from the door switch assembly. c) Pull the door switch assembly out and turn it over so that you can access the connectors. d) Unlock the tabs and disconnect the three wire connectors from the door switch terminals, then remove the assembly."

Hello Chad. You may have broken it. If so, replace it. You will disconnect the power and remove the ring around the front of the boot and fold it into the tub. Then you can remove the screws and wires and replace the lock assembly WPW10253483 from inside the panel.

Hello. You will need to replace the door lock assembly on the unit and be sure not to over load the unit as well.

Mike, to manually unlock the door latch " 1. Unplug washer or disconnect power. 2. Remove the lower kick panel. 3. Reach up along the inside of the front and locate the bottom of the door switch/lock unit. 4. Located on the bottom of the door switch/ lock unit is a teardrop shaped tab. 5. Gently pull the tab down about a 1/4" or until a click is heard. 6. The door may be opened." When you remove the lower access panel, you should find the tech data information sheet attached to the back. Use it to program into the diagnostics and test modes, it'll help you to properly diagnose the issue(s) with the washer.

Hello Stewart, The part number for the wiring harness is [W10184856]. This is the only way to get the connector with the wires in it without "rigging" it to work.

Hello Russell. Check the water valve and see if it is bad and not allowing water into the unit. If it is good, you may need to replace the CCU unit.

Kevin, If you took the latch apart you will need to replace the latch as there is no instructions for reassembly of the door latch available.

Kevin, If you took the latch itself apart then you will need to replace the latch as there are no instructions available to put the latch back together.

Tommy, You may have to use a couple of needles, pins or small metal paper clips and your meter the conduct the tests at the CCU. First check and make sure the door is closing and sealing properly and it activates the door switch properly. The DS2 connector at the CCU, must "see" the door switch open and close is accordance with the door position, or the washer control will beep and not program etc. The DL3 connector pin #1 to pin #2 must "see" 120 VAC when the door locks, and 120 VAC across pin#2 and pin#3 when the latch unlocks. When the door is locked, the DLS2 connector should have 120 VAC across pin#1 and pin#2 in order to complete the circuit to the other components of the washer. If the wiring is damaged or at fault, the wiring harness W10184856 will need to be replaced or repaired.