Customer Questions and Answers for Door Latch Assembly by Whirlpool

Hello Mishelle, NOTE: Washer must be empty and the control must be in the OFF state. 1. Close the door. 2. Select any one key (except “STOP/CANCEL” and “CONTROL LOCK” [EOC]) and follow the steps below, using the same key: Press/hold for 2-5 seconds, release
for 2-5 seconds, press/hold for 2-5 seconds, release
for 2-5 seconds. press/hold
for 2-5 seconds. 3. Upon release, all yellow/green console LED lights will turn ON for 5 seconds. 4. If there are any failure codes stored by the washer, the display shows them. Note: The last four errors will be displayed. 5. Press the same key to advance to the next code. 6. After the indication of error codes, the UI, CCU, and MCU SW version will be displayed. 7. The number of cycles since last clean washer cycle is displayed. 8. All green console LED lights will turn ON for 5 seconds. 9. Next the washer begins the automated diagnostic test. 10. To cancel out of service mode, press the “STOP” button. This is all explained on the units' tech sheet located inside the unit n a plastic bag, usually located affixed to the back of the front access panel. The fault codes are also explained on this sheet. Be sure to put it back so it can be located for the next failure.