Replace drain pump. The instructional video was not 100% accurate, but good enough to help make the job easier. Our model# 500 dishwasher has a non-removable bottom tray, making access to the pump a bit more difficult. In addition, the instructional video does not speak to leveling the dishwasher after it is put back into place, and this is a critical step. Fortunately I had installed the dishwasher initially, so I was aware of this requirement.