John L Wagoner , OK July 17, 2016 Appliance: Kenmore Washer 11028803890 Kenmore Washer 11028803890: Broken washer motor coupling. How to replace Suspension Pad Kit. My washer would not agitate or spin. A search on the web led me to the Appliance Repair Forums where I posted up the issue. One of the forum's pros accurately diagnosed the problem and posted up the replacement part along with a video on how to replace it. That fix would have taken me maybe 20 minutes tops. Very easy fix. However, my washer has been a great machine and never given me any grief in almost twenty years of use. I did not and still do not believe I could buy a better machine. As such, I decided to replace a few additional parts that typically go down on the machine, this to include the clutch assembly, basket drive, misc hoses and tub suspension parts. I almost replaced the gearbox but mine seemed solid. In that, I took the whole machine apart, inspected and cleaned it and using videos from the Appliance Parts Pros, more or less rebuilt it. All this may have taken me 3-4 hours. The machine works as good as new now and I'm very pleased. Thanks you!!! 6 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 2+ hours