Scott S for Model Number WTW4800XQ2 My tenant called and said the washer pan was full of water, the drum was rotating violently (banging against the side of the housing and the tub hadn't drained, with lots of water still in it. I took off the rear panel and when I disconnected the short tube connecting the pump to the back of the washer about 16 oz. of water flowed out - my guess was that the drain pump failed and that was the residual water left in the drain hose, which then must have drained down to that tube. I removed the pump (no indication of leaking from the seal of the pump to the tub) and tested it (110v attached to the two prongs of the pump) and it spins! Hmm, so with water having backed up to the point of filling the pan I'm trying to figure out what it is - could it be the switch that flips from agitate to drain failed, leaving the washer full of water yet spinning on high thinking it was draining? If so, that is the part I'll buy!! I guess the only other possibility could be a sock got pulled into the drain area below the tub? If that's possible I'll find your video on how to pull up that bottom ribbed cover and stop over again to see if that's it.
Answer Scott, If the unit has water in the base pan of the unit then check to make sure that the pressure hose is not clogged causing the unit to overfill some. There will also always be some water left in the bottom of the tub and would probably be about the amount that came out. Also check to see if the leaking is coming from the water valve or from the bottom of the tub. The banging around could be cause by bad suspension rods. Read More... Answered by AppliancePartsPros.com | Tuesday, February 12, 2019