Customer Questions and Answers for Shift Actuator by Whirlpool

Mark, the spin basket will need to be tested by rotating it to see if it spins freely. If it does not spin freely, the motor belt can be removed to isolate the issue to being something in the gearcase side or the motor side by attempting to rotate the spin basket again. If the spin basket still does not rotate freely, then it will need to be inspected for any items that may have found a way in between the basket and the drum. If that checks good, then the issue would likely be in the gearcase W11132267 or from the shifter not properly setting the splutch W10721967. The splutch would need to be inspected for any signs of worn teeth. If the basket did spin freely with the belt removed but not when the belt was on, then the issue is with the motor assembly W10836348.

DJ, if the splutch gear teeth are getting damaged repeatedly, the most likely issue is that the shift actuator W10913953 is most likely not fully shifting the splutch into place. The gearcase W11454734 teeth should be inspected for damage as well.

Jim, the plastic arm of the shift actuator should be able to be manually shifted. If the arm does not shift at all, then it is likely that the arm has locked in place and could cause the issue described.

Liz, It would be recommended to get the tech sheet from inside the front left corner of the unit and put this through a diagnostic to see what error code pops up. The error code will tell you what to check so that you make sure that you are replacing the correct part that has failed.

Hello Ray, the control board is seeing a problem, if it occurs during motor operation, the lid lock will flash as an alert, also the calibration mode will not be able to correctly finish. Run the Fault Code test cycle and see what code shows and if needed run the Tach test next.

Travis, there could be multiple parts issues or a main control issue. This could not be verified without testing the components. If you could provide the model number for your appliance in a new inquiry, this will allow for the most accurate information to be presented.

Bill, Find the tech sheet located under the top panel front left corner of the cabinet and get the unit into diagnostics. Read the tech sheet and put the unit into error code mode and pull up the error codes to find the problem.

Lonnie, With the actuator continuing to turn, this would most likely be caused by a faulty control board.

Hello Angela, without a model number we can only suggest a few general checks, Try running an empty load in a spin cycle and see if it still shakes. The inner tub (clothes basket) on that model line has a water-filled balance ring for unbalanced loads, with the washer off open the lid and check to see if you can move the basket front/back, side to side in side the outer tub, it does move then it has come loose off of its mounting hub, if its secure it may be just the tub suspension rods are weak.

Hello Dave, You should enter the diagnostics as per the tech sheet and see what fault codes are present. This will direct you to the circuit causing the issue. The tech sheet is in a plastic pouch adhered to the inside of the front panel. Before entering the diagnostics you should turn the dial 2 to 3 turns counterclockwise to reset the control so it can accept a new command. From this point, follow the tech sheet to the fault codes and write them down as you go. This will prevent the possibility of losing the fault codes and having to run the machine long enough for the machine control to pop the codes again.