Dan December 30, 2019 for Model Number Wtw4816fw2 Have a Whirlpool top load washer. Did not turn on at all. Replaced the control board and ran thru calibration. Now on Normal Cycle it fills with water but does not agitate. It immediately begins to drain. No spin. After draining it turns itself off. On drain and spin cycle it drains and spins as it should. What should I try next?
1 Answer Dan, Find the tech sheet located under the top panel front left corner of the cabinet. Two screws in the back of the unit will free the top cover. Raise the top cover lid and all to grab the tech sheet. Follow instructions in the tech sheet to find the error codes and find the meaning of the error code also in the tech sheet. The error code will describe the issue and testing information on certain pages. This is the first step you will need to take. Read More...
Ed December 09, 2019 for Model Number 110.20022011 In Normal Regular setting My washer fills then switches to wash I hear the shift actuator move, it adgitates a few times then stalls. The cycle will complete. It does spin. Entered manual mode and all systems work well. There was a couple of times the gentle adgitation stopped in manual after a minute. Checked all voltages as described in the service manual. All seem ok. The fault indicated an actuator. I have been running it in Heavy duty super and it adgitates fine...The service manual says mother board. Can you help and if i order either of these are they returnable? Also is there a sequence of operation hiarchy chart describing all cycles and their steps? That may help me. Is it possible the knob is out of position? Why does the agitator work on another setting more aggressive setting?
1 Answer Hello Ed, if any part is installed it is no longer returnable. Going by the symptom and the fault it shows a faulty actuator, the control board will pause power to the drive motor if it does not see the shift actuator in the correct position. The technical data sheet has all testing information. Wash cycle times/operations are variable, based on the control board cycle algorithms. Read More...
Mark November 09, 2019 for Model Number WTW5640XW0 Codes stored are f1 and e2 start led is flashing and so is lid lock. The unit will not start. I have removed the shift actuator and the white cam will not move freely. This all began after the machine was in a final spin and there was a very loud grinding sound. I had to unplug the machine to stop it, the pause and power button did not work. The tech sheet appears to be missing so I cant follow the test procedures. Thanks for any help
1 Answer Mark, the spin basket will need to be tested by rotating it to see if it spins freely. If it does not spin freely, the motor belt can be removed to isolate the issue to being something in the gearcase side or the motor side by attempting to rotate the spin basket again. If the spin basket still does not rotate freely, then it will need to be inspected for any items that may have found a way in between the basket and the drum. If that checks good, then the issue would likely be in the gearcase W11132267 or from the shifter not properly setting the splutch W10721967. The splutch would need to be inspected for any signs of worn teeth. If the basket did spin freely with the belt removed but not when the belt was on, then the issue is with the motor assembly W10836348. Read More...
Dj November 06, 2019 for Model Number MVWX655DW Washer is 3 years old tomorrow. Experiencing a very loud squealing, almost alarm type noise when getting to agitator mode. The repairman has come three times and replaced the splutch. As soon as he ran the washer the same thing happened. Checked the splutch and the same thing. The part was "chewed up" along the plastic edges. They reordered the part and are going to replace again in a couple of days. This has been going on for three weeks. Do you think this is the part to solve the problem?
1 Answer DJ, if the splutch gear teeth are getting damaged repeatedly, the most likely issue is that the shift actuator W10913953 is most likely not fully shifting the splutch into place. The gearcase W11454734 teeth should be inspected for damage as well. Read More...
Jim September 25, 2019 for Model Number mvwc360awo What is the symptom for a bad shift actuator? I pulled mine off and the plastic arm doesn't move- is it supposed to? The wash machine just makes a running noise and what sounds like stripped gears but the basket isn't doing anything. The belt and gear hub are all fine. Thanks Jim.
1 Answer Jim, the plastic arm of the shift actuator should be able to be manually shifted. If the arm does not shift at all, then it is likely that the arm has locked in place and could cause the issue described. Read More...
Liz September 21, 2019 for Model Number 11020022012 At first my washer was stopping on the rinse cycle. Now it comes on for a few seconds and stops after the lid lock makes a locking noise but it’s not actually locking. I replaced the lid lock assembly but it didn’t change anything. I don’t know if I should try the shift actuator next or pay an expensive repair man. I tried to run the codes but I don’t really understand how to read them.
1 Answer Liz, It would be recommended to get the tech sheet from inside the front left corner of the unit and put this through a diagnostic to see what error code pops up. The error code will tell you what to check so that you make sure that you are replacing the correct part that has failed. Read More...
Ray August 27, 2019 for Model Number Mvwx500xwo The lid lock has been having a problem at the spin sequence, the machine has been working up to that point. Looks like the washer washer starts to spin but lid lock light flashes and spin cycle stops. I went through the diagnostics and calibration tests and they came up with nothing until recently at the end of the calibration the lid lock light came on. I liked plug out of socket then plugged it back in tried to sta t the sending light came and lid light started fishing but the lid was locked. Nothing else happend. I was going to try changing out the lid lock switch and the shift actuator since they seem to be a weak link in the chain of events. I would appreciate your guidance on this.
1 Answer Hello Ray, the control board is seeing a problem, if it occurs during motor operation, the lid lock will flash as an alert, also the calibration mode will not be able to correctly finish. Run the Fault Code test cycle and see what code shows and if needed run the Tach test next. Read More...
Travis July 31, 2019 Whirlpool washer would not turn on, fault codes indicated a motor fault. Replaced motor and cleared the error codes, ran calibration and washer would still not run. Ran fault codes and it is indicating shift actuator fault. Does this sound like leading to a control board issue?
1 Answer Travis, there could be multiple parts issues or a main control issue. This could not be verified without testing the components. If you could provide the model number for your appliance in a new inquiry, this will allow for the most accurate information to be presented. Read More...
Bill July 27, 2019 for Model Number MVWC360AW0 comes to spin cycle but done spin just makes noise if I go out to turn to drain spin it spins it out
1 Answer Bill, Find the tech sheet located under the top panel front left corner of the cabinet and get the unit into diagnostics. Read the tech sheet and put the unit into error code mode and pull up the error codes to find the problem. Read More...
Lonnie July 21, 2019 for Model Number WFW9600TA00 Had the F30 code so I replaced the actuator the first time it lasted bout a week and started acting up and then all clicking. I replaced it the second time and did not work at all. It kept spinning and clicking and then the F30 code. I disconnected the shift linkage and it it till spun round no clicked but did not stop. Not sure if we are getting bad parts or if there i somthing else causing it.
1 Answer Lonnie, With the actuator continuing to turn, this would most likely be caused by a faulty control board. Read More...