Jim H October 06, 2025 for Model Number RSW325DHW08 Why can't I find the ice arger motor in parts. Mine seems to be frozen and will not turn.
1 Answer Jim, The model number listed is not coming up valid. Please recheck the model and resubmit your question. Read More...
Greg L October 26, 2016 for Model Number MSD2242VES00 The drive coupler just spins freely on drive shaft and I remove it, the coupler treads must be completely striped, any ideas how to remove it besides a hacksaw? The new part # wpw10169511.
1 Answer Greg, There are one of 2 ways to go about this. The first would be just to thread the new coupler in place and leave the old one on which the ice will work doing it this way. The other is to remove the auger housing and then wedge the coupler with screwdrivers and then using a hammer tap it until it re-threads on the auger motor shaft. Then you would be able to remove it and put the new one on. Read More...
Barbara D February 05, 2016 for Model Number Motor Coupling Part Number: AP4363997 Manufacturer's Part Number: W/whirlpool-motor-coupling-w10169511- Watched the video for replacing the motor coupling and my coupling has not nut. It is built in to the piece and there is no metal nose. There is no place to grab and turn it with a wrench. It spins freely and will not respond to turning to take it off. we can pull out the whole cover, but how to you remove the coupler if it has no nut?
1 Answer Barbara, If the coupling is just turning in place they it will be difficult to get it off. The way to do this would be to take out the motor housing and wedge stuff under the coupling. Once you have it wedged you will need to use a hammer to tap it off. If unable to get it off then you can also just put the new coupling on the shaft unless you need to replace the motor then you will need to wedge and tap off. It does come off counterclockwise. Read More...
Cynthia October 15, 2015 for Model Number EV2FHEXMS00 The auger motor coupling has the nut already built in as you can see it. It is a LT. hand thread, however the coupling is turning the wrong direction thus disengaging. Can the motor direction be reversed?
1 Answer Cynthia, Unfortunately the auger motor direction cannot be changed to go in reverse. You will want to make sure that the auger coupler is on tight. Read More...
Lewis S October 15, 2015 for Model Number ED2FHEYMS00 How can the direction of the ice dispenser motor be reversed?
1 Answer Lewis, The auger motor on the unit does not reverse. The way the unit differentiates between crushed and cubed is the crush/cube solenoid. The solenoid sits next to the auger motor and the arm on the ice bin goes into it. On cubed it will pull the arm up and open a door to allow the ice to flow past the crusher blades. If you are having an issue with the unit not dispensing cube ice then check to make sure that the solenoid is not damaged or stuck in the up position. Read More...
Cynthia October 15, 2015 for Model Number ED2FHEXMS00 Which way should the motor coupling turn when the ice dispenser motor is running ? It is falling off when the motor runs.
1 Answer Cythia, The auger motor coupling should turn in a clockwise direction at 16 RPM. it is a 120 VAC low torque motor. The first check should be at the drive coupling WPW10169511 they have a tendency to "strip" on the shaft and not drive the auger shaft. Read More...
Carrie April 29, 2015 for Model Number RS22AQXFW00 I am attempting to replace the auger motor. I am to the point of removing the coupler off the motor shaft. I am replacing that too since the old one is rusted and stuck. I am trying to turn it clockwise to remove it as a video showed. The motor shaft turns in both directions. Any hints on how else to get it loose? I've tried holding the shaft with needlenose plier while I turn the coupler with vice grip pliers.
1 Answer Hello Carrie, I normally rack it with my adjustable wrench to break it loose fro the shaft. Of course you can use a hammer but you just have to hit it in the direction to unscrew it from the shaft and it will normally thread off easily unless the shaft or coupler has stripped. Read More...
Minniemouse November 17, 2014 for Model Number ED5VHEXVB00 Wont dispense ice. My problem is the coupler turns when the ice bucket is out and I can easily stop it with my hands. How do I know if my coupler is the problem or the motor? I watched your video which shows how to remove and replace a stripped coupler, but mine does not have a nut on it. I can spin it freely in both directions. If it is just the coupler then how do i get it off if theres no nut holding it on? I've tried pulling it, that doesnt work, any suggestions?
1 Answer MinnieMouse, Try to turn the coupler by hand and if it spins freely then you will want to replace the coupler. The coupler should turn with the motor shaft. Read More...
Msl June 27, 2013 for Model Number ED2GBEXBBOO I am trying to replace the motor coupler. The old one does not have nut. Trying to take it off, it just spins round and round, not making it's way off. Suggestions?
1 Answer MSL, The only way to get this coupler off, you would have to wedge something under the coupling and tap the part off. It is very difficult to do, you can install the new coupling on top of the old coupling. It will not cause any issue with dispenser. Read More...
Rochele March 27, 2013 for Model Number ED5VHGXMB10 My refrigerator just started making a very loud noise. I turned the refrig off -- not sure what is the cause. Any ideas?
1 Answer Rochele, Without knowing what kind of noise the unit is making it would be hard to determine as there are several possibilities. Check your condenser fan motor which is one of the most common reasons for noise. If it is in plastic casing then the fan motor shaft is probably moving around unnaturally. Also check to see if you can determine where the noise is emanating from. Read More...