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Customer Questions and Answers for Ice Maker by Whirlpool

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By: Whirlpool
Part Number: OEM12405033
Manufacturer Part Number: D7824706Q

This ice maker assembly produces and dispenses ice cubes in your refrigerator's freezer compartment. It automatically fills with water, freezes it into cubes, and releases them into the ice bin. Replace this part when your refrigerator stops making ice, produces misshapen cubes, or makes unusual noises during the ice-making cycle.

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Questions & Answers

For Whirlpool Ice Maker (Part Number: OEM12405033)

Lonnie for Model Number jcd2389ges jenn-air

If I use a jumper on T and H, the ice maker goes through a full cycle --- no problem. All works fine. Without the jumper (normal mode), after the water freezes, I can hear and see the gear moving for about 1/2 inch and then moves only very slightly --- but,that is all. IF I use a hair dryer to heat it, it completes the cycle. I seems to me that something is not turning the heater on. If you agree, how do I test that and what part do I need? Or, what else can I test?

1 Answer

Hello Lonnie, If you take the cover and control module off of the icemaker, you can test the two pins which are the farthest away from each other on the mold to see if you have continuity. This is you heater. If the heater is bad then you would need to replace the icemaker mold. Also check the water fill to see if you are getting too much water into the icemaker. If this happens then the module will not turn enough to activate the heater circuit. If this is the case there is an adjustment screw on the side of the icemaker module that you can adjust the water fill. If heater is bad you will have to replace the icemaker assembly D7824706Q

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1 Answer

Hello Saad, What you want to check is the bracket assembly WP2180226 that holds your switch. Remove drip tray and using a flat blade screwdriver, there is a groove at bottom of dispenser trim. Insert screwdriver into groove and pull out. This will pop the dispenser cover on one side and you need to do the same for the other side. Once out lift cover off and look at the left side of the dispenser. There will be a switch held in by pins. If the pins have broken then the bracket will need to be replaced.

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1 Answer

Hello Jerry, With your icemaker leaking it would be a deteriorating mold and the mold WPW10190929 or icemaker 4317943 would need to be replaced. If you replace just the mold assembly then you would also need to get ALumilastic cement WP4317852. You put this on the thermostat before reconnecting the mold to the housing.

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1 Answer

Hello Wally. You will need to check and see if it is the valve or the icemaker. You have to test for power to the water valve during a cycle to do this. When the power stops going to the valve, it should shut the water off. If not, then the valve is bad. If so, then the icemaker is bad. You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html

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1 Answer

Hello Tom. Based on the information you provided, you will need to replace the icemaker 4317943 if the unit will not adjust to stop the over filling issue. Turn the adjustment screw on the side of the module to adjust the water level.

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1 Answer

Hello Vic. Remove the tube from the water valve and see if the water is dripping there. If so, you will need to order and replace the water valve in the unit.

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Jeffrey H

I have a 15 year old Zub Zero Frig. The ice maker which looks identical to the Whirlpool unit, started making hollow ice ? than stopped altogether. I removed the Ice Maker and unplugged the wiring connector, inside the plastic connector I noticed a burn mark at the white wire terminal. I cannot remove the wiring harness, as its part of the frig. wiring. Should I just replace the maker and hope it works. After i put the maker back in, it made ice a few times (hollow ice again) than stopped. I also checked the water line, which was ok.

1 Answer

Hello Jeffery, Based on the information provided you may want to check your fill tube to make sure that it is not freezing up. If the fill tube is freezing this would cause low water to icemaker. Also check to see if you have a filter somewhere in the unit or connected to incoming water line that may be giving you low water pressure to icemaker. Low water pressure is the cause for hollow ice.

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1 Answer

Hello Jill, The first thing that you want to do is pull the cover off the icemaker and check the pin in the middle of the big gear on the motor module. If the pin is broken then you would need to replace the ice module W10190935. If pin is ok then you would want to check the thermostat and heater. This can be done by doing a continuity check. You would take the motor module off the icemaker and check the 4 pins that stick out. You want to go across the 2 at the bottom that are furtherest from each other. Then check the other 2. If you have no continuity then that is the part that is bad. If either of these are bad you should replace icemaker D7824706Q If these check ok and there are no burn marks on the motor module then you would want to check to see if you are getting power to the water valve when the icemaker calls for it. If you have power then you would want to replace the water valve. You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html

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1 Answer

Hello Bill, It sounds like either you have a bad motor module calling for too much water or icemaker mold that is detoriated. You should pull icemaker out and check to see if the mold is deteriorating and if it is then you would want to replace the icemaker assembly D7824706Q.

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1 Answer

Hello Kathleen! The icemaker install kit is part number W11700559. This kit comes with the icemaker, bucket, valve, and ice container. Thanks!

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