Whirlpool Washer WFW9600TA01 Repair Parts

I have a 12 year old Kenmore Elite washer. One day, suddenly, I heard a grinding noise and the washer abruptly stopped. I called a repair service and was told it could be the bearings in the drum of this front-load washer, or it could be the washer's drain pump, which automatically shuts down when the drain pump fails. The repairman said, if it is the drum, it wasn't worth fixing for the age of this washer. It would cost $85 for him to come out and diagnose the problem, then if I decide to fix it, the cost of repair would be additional parts & labor. The total cost for the repair for a drain pump, including initial visit, would be over $350. I took the cheaper route and attempted to replace the drain pump myself. If couldn't fix it, I would junk the washer and buy a new one. I figure the repairman's visit would cost as much as the part. So, I went online and found AppliancePartsPros.com. Three things convinced me to purchase from them: I could return the drain pump if it didn't fix the problem; the helpful video convinced me it was a doable project even for someone like me with limited mechanical skills; and when speaking to customer service, the representative was helpful and friendly. Well, I can tell you that it was a success story. The part came within the week after I ordered it. It wasn't difficult to change out the drain pump assembly (took about an hour), and the old washer is firing on all cylinders (hopefully!) again. So, for you DIYers, if your washer suddenly stops, and if it's not the belt or bearings, check out the drain pump. Sometimes it is as simple as a small sock that got out of the drum in the spin cycle and is clogging the pump. In my case, it was a worn out drain pump.

Luckily we planned ahead when building the laundry room, as we built a water catch basin and drain under the washer, but waking up to see 1-2 inches of water is never a good sign - even if it is contained. It appears that a sleeve of a shirt was accidentally caught between the door mechanism and the bellow seal. After a few hundred revolutions in the washer, the shirt knotted up and was torn free of its pinch - in doing so, it tore a quarter sized hole in the rubber bellow seal. This was, unfortunately hidden deep in one of the folds and took us a few washes to identify. The longest portion of this repair was the exploratory phase where I had to figure out where the leak was coming from. As everyone knows, water can travel pretty far from the point it is identified. After removing the majority of the facia I found the drip point. I immediately came to AppliancePartsPros.com to search for the part and was met with an incredibly simple video of fixing the problem. I ordered the part, it arrived the next day, and popped it right in. In total it took 50 minutes, but as I said, if I had located the leak first - it would have been 20 minutes at most - split between the removal and replacement of the seal. I called this a 2/5 on the difficulty stage as you had to carefully remove multiple parts to replace this item, but if you are even a little bit organized (are you the kind of person to throw the screws into magnetized work-bowl? or just stack them on the top of the washer?) it was pretty darn easy. Videos were fantastic. We will be back. You all saved us $1000s in repairs over the years with your outstandingly simple website, accurate and detailed repair videos and lighting fast ship.

I watched the AppliancePartsPros.com video on the part and replaced the hinge according to the video. Nothing could be easier.

This should be plastered all over the place and every owner of a front end washer should be advised or a recall should be issued about this. As I opened the top of my washer to fix a F35 error by replacing the water level switch, which worked out great and it fixed the issue, I noticed a rusting spot at the bottom of the washer just under where the motor is placed. After running the washer with the lid open (I don't recommend doing that) I noticed that it was coming from the top of the soap dispenser at the rear of it. Apparently, as the water shoots into the soap dispenser and goes into the diverter to divert the water to the appropriate soap or bleach area in the tray the water splashes against the side and leaks out of it causing a few drops to fall onto the side of the drum and down on top of the motor and ends at the bottom of the washer. The leak is small, but definitely there, so it puddles and evaporates before it is noticed so you'll never know it's there unless you look for it and it will ruin your washer eventually and possibly your drum motor. My fix was to replace the top, simple enough and no more leak thank you APP.com. But what got me to writing this review was when I compared the old top to the new one I noticed that the new one was made differently. It had a extra partition right where the leak was occurring to stop the water from splashing against the wall of the tray therefore stopping any chance of leakage. It was like the manufacturer knew about this inherent problem and made a fix for it as they produced the new soap dispenser tops but are not telling anyone about it because that might cause them to recall the product. So now I'm PO'd and wish to tell you all our there with these front end washers that you need to check for this leak and fix it before it ruins other parts of your expensive washer and if you are so moved that you contact the manufacturer and let them know that you know this is a problem with their washers and should issue a recall and refund for the fix to it's customers. I did. Good luck. P.S. I have pic's to prove my point but don't know how to include them here.

We looked online at AppliancePartsPros.com under the symptoms and found it was most likely caused by the shocks. Of course there was a repair video showing how to replace all four shocks step by step, and there was a link for purchasing the four shocks at the bottom of the video. Our repair didn't go quite as quickly as on the video because we are novices, but we were able to do the repair ourselves and, once again, saved ourselves a ton of money! Now we have a very quiet washer and dryer again (Look for our post on repairing our Whirlpool Duet dryer.) Thanks again AppliancePartsPros.com, you are awesome!!