Chris December 03, 2021 for Model Number RSG257AARS I have the same issue that the user: Nance, is describing. I purchased a new display and it did not solve the problem. The display began flashing 88 88 after a City power outage and has not reset. Display is locked, water will dispense, but no buttons will function. I tried turning the power on & off from the breaker, as well as unplugging several times with no luck. Any tips are appreciated!
1 Answer Chris, Try to press and hold the ice off button for 3 seconds and see if the unit will start working again. If this does not work then it would most likely be an issue with the main control board. Read More...
Janice January 08, 2021 for Model Number RSG257AAWP/XAA We replaced original "dark" LED display with new DA41-00522A. The newly installed LED display is also dark, you can only see a few bright blue dots in the background. Fortunately, all functions still work when button is pushed. What next? Is there a reset to get the new display working?
1 Answer Janice, it would be recommended that the main control DA41-00524A is tested for DC voltage at the wire connection CN50. With the black probe of a meter at the gray wire located at pin 5, the red probe would be placed at the orange wire on pin 4. There should be a 5VDC reading if the control is sending proper voltage at this point. The next step would be to move the red probe to the red wire and there should be 12VDC. If the voltages are reading properly, the next step would be to test the same wires on the display control to identify if there is a wire failure. If the same voltage readings do not reach the display assembly using the same colored wire test points, there is a broken wire. If there was not correct voltage, the wires at the hinge would need to be tested to identify if there is a broken wire in the door or in the cabin. Read More...
Chris June 23, 2020 for Model Number RSG257AABP/XAA I have an error code of 88 and 88 on my refrigerator control panel. The right side 88 is blinking. I’m assuming I need a new control panel but not sure of the part number.
Nance September 13, 2019 for Model Number Samsung RSG257AARS/XAA The control panel on our refrigerator has been not working now for several years, I've had a repairman out twice to fix and it has quit again shortly after they left, both times. It shows 88, with the right set blinking. I've tried pushing the power freeze and freezer buttons for 3-5 seconds but get no response. The refrigerator (and freezer) are working fine otherwise, with the exception of not being able to get ice from the door, only water. Any help would be greatly appreciated.
1 Answer Hello Nance, This actually sounds like a connection issue. I would start by making sure the outlet the refrigerator is plugged into is tight. Then inspect the wiring harness where it passes into the door hinge. This is a common place to find problems since the harness bends back and forth every time the door is opened and closed. The next thing to do is unplug and reconnect every wire on the main board several times so if there is any carbon on the terminals, it will wear it off and re-establish electrical continuity. You will then need to open the dispenser area and do the same thing to the connections in there. In some cases, you would want to use an electrical contact cleaner on every terminal to make sure an electrical contact is made at each point. If all connections have been cleaned and the problem still exists, there may be a "cold solder joint" on one of the control boards, causing the microprocessor to lose power and display the "88", indicating a power interruption. Read More...
John May 21, 2019 for Model Number RSG257AARS/XAA Just replaced the display panel pba I just received from you, when I plugged it in I set the temps and within seconds the display went to "OF OF". Is that some error code?
1 Answer John, what this is indicating is that the demo mode has been set. If power freeze and freezer were pressed at the same time for about 3 seconds, this will engage the demo mode (cooling off mode). To cancel the demo mode, press the power freeze and freezer buttons and hold them down until the unit makes a ding-dong sound. This sound indicates that the unit has been set to cooling mode. Read More...
Larry July 22, 2018 for Model Number rsg257aars 1. Ice maker does not make ice. If I press the reset, it cycles but no water enters the ice maker. I replaced the water valve on the back. Still does not make ice. We can get water out of the door. Any ideas? 2. Several of the leds on the touch panel do not light up. This is the 3rd panel. Probably need another one of those. 3. The freezer door clunks when opening and closing. Sound is coming from the bottom. Is this the cam riser? We are not happy with this unit. It is not very old. But a new counter depth refrig is way more than the cost of parts. Any help would be appreciated.
1 Answer Larry, For this issue with the LEDs not lighting up then the panel would need replaced. For the issue of no water coming into the icemaker check for a frozen fill tube and if it is not frozen then the icemaker would be the most likely issue. For the dispenser clunking when opening and closing then this would be the chute that needs replaced. Read More...
Jim V August 20, 2017 for Model Number Rsg257aars Just had ice door replaced and inside by ice holder It stopped making ice cubes only crush ice. Control panel Bad..?
1 Answer Jim, If you have an ice off function then check to make sure that the ice is turned on the unit. If not then the dispenser control board will likely be the issue . Read More...
Kelly M November 28, 2016 for Model Number rsg257aars/xaa I bought a replacement led panel board, put it in , but it comes up with the 88-88. None of the other buttons will do anything. That is what the old one did. Any idea what it could be.
1 Answer Kelly, If any of the segments on the 88 88 are flashing then this would be an error and will need to determine what the error code would be.This is typically why that 88 88 would come up. Read More...
Sue August 22, 2016 for Model Number RSG257AARS/XAA-0000 Hello! A Samsung repairman looked at the unit and said it was the panel. I replaced the display panel part number DA41-00522A. Freezer still will not drop below 10 degrees and the fridge side is around 45-50 degrees. The panel is set for -2 and 36 degrees and claims that is what the temps are. I ran the self diagnostics Function it showed no errors. How do I check to see if there is a defrost issue? Would this be considered a sealed system error? In your customer help section I see where people replaced a temp sensor. Is this considered a sealed system error? My unit still is under the 5 year warranty but not for long! The repairman claimed he has never had to fix a sealed system problem. Thanks so much for any help you can provide. Sue
1 Answer Hello Sue. Make sure the coils are clean and the condenser fan motor is running properly. If so, then it could be a sealed system issue since both sections are not working properly. Read More...
Sue August 04, 2016 for Model Number RSG257AARS/XAA-0000 Both sides of the refrigerator are not cold enough. Using a purchased thermometer as the digital display for the temp. settings does not work. Freezer will not go below 10 degrees. Refrigerator fluctuates between 40 and 50 degrees. I have followed all the information from tech support (unplug and replug unit). Ice maker is working. I have removed the back, the compressor and fan are running. Is this a control panel issue? Thanks Sue
1 Answer Hello Sue. You will need to check and see if there is a defrost issue with the unit. If the display is not working it could be a main control board issue affecting the unit. Read More...