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Customer Questions and Answers for Electronic Control Assembly by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM18038691
Manufacturer Part Number: WP8530929

Note: If no display on the control panel, check the thermal fuse on board first before ordering this part.

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Questions & Answers

For Whirlpool Electronic Control Assembly (Part Number: OEM18038691)

Vidur S. for Model Number 106.52522100

We have a Kenmore 2 door fridge, Model number 106.52522100, and it has a serial number of: SL4950889. There was a leak under it a year ago, and the ice maker stopped producing ice. Basically water would not flow into the ice making tray anymore; I think these two things - the leak under the unit and the no water flowing into the ice making tray may be related, or may be they are not, I'm not sure. Anyhow, after talking with your knowledgeable sales people on the phone I ordered a new Inlet Valve AP5263471 and new Ice Maker AP 2984633 and installed them, and I find the problem is still there - water is not going into the ice maker and filling it up, so no ice gets made. There is water going into the water inlet valve, but for some reason the inlet valve is not switching on or something is blocking the water from flowing into the ice making tray, hence no ice. I am told now that I might need to order a control board for this fridge to finally fix the problem. Can you confirm that this is what I need to do? Thanks

1 Answer

Hello Vidur, You should check the fill tube to make sure it is not frozen up. If it is frozen, the water will not be able to get to the ice maker. You should use a straw or something to check for ice in the fill tube since it can sometimes be frozen completely clear and the ice inside it isn't visible. If it is frozen, you can thaw it with a hair dryer. This may take up to 15 minutes but it will clear the ice with no parts damage. This is caused by a failing water valve, which you have already replaced, so this will complete the repair you have already begun.

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Vidur for Model Number 665.17822000

Hello Technical Support, We have a Kenmore dishwasher: 665.17822000 For the last year, when I pressed the Normal Wash and then Hi Temperature Wash button, only the Normal Wash light would light up on the control panel but the High Temperature Wash button stopped lighting up, but I believe the dishwasher still ran a High Temperature Wash after pressing the Start button, but I have no way of knowing this, except that the dishwasher did correctly run a dry dishes cycle and was very hot once done. We have just been living with this problem, since the washer did run a full cycle and we didn't care much. In the last two days, however, when I press Normal Wash (green light on panel does appear as usual) and then then Hi Temperature Wash button (still no light on panel), and then the Start button the machine just simply switches off altogether, and the green light on the control panel under Normal wash goes off, and the entire control panel appears blank. If I press Start again, I hear the machine starting to whir as if it is trying to empty the dishwasher of water, kind of like if you were to press the cancel button during a wash cycle. Is this a problem with the main control board AP 3175633 or control panel AP 3097109 or Thermal fuse AP 3115186? By the way, our control panel is white in color, not black - a black control panel is what shows up on your website, is there a different part number for a white control panel, if a new control panel is what we need, according to you? Thanks much Sir, Vidur Sood San Mateo, Ca

1 Answer

Vidur, The issue should be in the control panel/keypad assembly WP3384470. The LED lights are imbedded in the panel circuit board, if a light is inoperable, you'll need to replace the panel. Your other issue with the dishwasher display going blank, and attempting to drain, when reprogrammed, is also an indication of a faulty keypad assembly.

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1 Answer

Hello Joe, Watch the clean light and see if it flashes constantly or, if after seven flashes there is a pause. If there is no pause, the touch panel has a stuck key and will require replacement. If there is a pause, the heating circuit has experienced a failure and should be checked. If this is the case, putting the unit into a self-diagnostic cycle will clear the fault code and the unit will run through a cycle until the control recognizes the failed circuit again. At that point it will flash the code again. If you could please re-post with the model number on the units' I.D. tag, we can provide you with the self-diagnostic sequence and the components that should be checked.

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1 Answer

Barbara, You will want to check for power coming from the control board to the motor. If there is not 120 vac then you will need to replace the control board. If the motor is getting power then replace the motor.

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1 Answer

Anuraag, The flashing normal light would be an indication of a stuck keypad. When you unplugged and it came back then you will need to replace the control panel assembly 8051707.

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1 Answer

Hello Bruce, While it is possible for the control board to have an issue, most of the time this will be caused by the button being stuck. Replacing the control panel (AP3044935) should take care of it.

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1 Answer

Gary, You will want to check to make sure that the ribbon harness from the keypad to the control board has a good firm connection. Make sure that there is no corrosion on the ribbon harness. If this checks ok then the keypad would most likely be the issue.

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1 Answer

John, You will want to make sure that the child lock is not engaged. To turn off child lock press and hold the energy saver light for 4 seconds. If this does not clear then you have a bad control panel.

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