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Customer Questions and Answers for Washer Drain Pump by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM18024330
Manufacturer Part Number: WP3363394

Washer leaking water underneath or not draining? This drain pump removes water during the cycle. DIY repair typically takes 10-15 minutes with basic tools.

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Questions & Answers

For Whirlpool Washer Drain Pump (Part Number: OEM18024330)

1 Answer

Hello John, The rear legs of these machines are made on a ratcheting device. As per the manufacturer, if these units are scooted even 1/4 of an inch, the unit should be re-leveled. Leveling these is not done with a bubble level but by simply equalizing the weight of the machine to each of the four feet so it doesn't wobble. This is done on this design machine by tilting the unit forward onto the front feet and the rear feet off the floor. When the weight comes off of the rear feet, the ratcheting device will make an audible "click". This sound is the device going back to the centered position. If you hear no sound when the unit is tilted forward, the device is most likely stuck due to rust or dirt build-up on the mechanism. In this case, you can tilt the unit forward and tap on one of the rear feet with a wrench or something to drop both rear legs to the centered position. When the unit is lowered back onto the rear feet it will be in its' centered position and should operate normally.

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Ed, Yes, you'll want to check to see if there is something stuck between the tubs and or in the drain pump WP3363394. The humming noise and smell presumably, is the motor trying to turn, but it can't, so the lid switch is working.

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John, If the installation is correct, there is always a small amount of water in the drain pump and hoses. This works as a seal and keeps "stack gas" from enterring into the machine. As long as the drain hose is not "sealed" to the drain pipe, you should be fine. The most likely issue is a build up on the tubs from detergent, softner and dirty and oil from the articles washed. You may want to use a product like "Affresh" W10549845, to remove any residue from the tubs.

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1 Answer

Hello Robert. If it is not stripped, clogged, or leaking, then it should be fine.

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1 Answer

Hello Aj, You will want to check to make sure that the pump is not clogged or damaged. Check to make sure that the drain lines are clear.

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1 Answer

Hello Joe, If the unit is squeeling when the pump is on before it actually spins then the pump would need to be replaced. If it only happens when the tub is spinning then it would more than likely be the brake W10820043 that is not fully releasing.

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1 Answer

Hello Orr, The pump to tub hose part number is 285871 and the drain hose part number is WPW10096921. To access the hoses you would need to take the cabinet off unit. This is done by removing screw from rear of control panel and rolling the control panel to expose two clips that hold the cabinet in place. Remove the clips an lift cabinet off.

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