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Customer Questions and Answers for Whirlpool Direct Drive Washer Pump by Whirlpool

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Manufacturer Part

Whirlpool Direct Drive Washer Pump

4.89 (64)

By: Whirlpool

Part Number: OEM18024330

Manufacturer Part Number: WP3363394

The Direct Drive Washer Pump is an OEM part for Whirlpool washing machines. It is responsible for pumping water out of the washer during the drain cycle, ensuring that the washing machine drains efficiently after each wash.

Causes of a bad direct drive washer pump can include blockages from debris or foreign objects, wear and tear from regular use, damage to the pump impeller, or electrical issues affecting the pump motor. Over time, these factors can hinder the pump's performance, leading to operational issues.

Symptoms of a bad direct drive washer pump include:

Washer not draining water properly
Unusual noises during the drain cycle, such as grinding or humming
Water leaks from the bottom of the washer
Washing machine stopping mid-cycle due to drainage issues

This OEM part is also compatible with Maytag, KitchenAid, Jenn-Air, Amana, Magic Chef, Admiral, Norge, Roper, and Kenmore models.

Related item: Motor coupling 285753A.

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Questions & Answers

For Whirlpool Whirlpool Direct Drive Washer Pump (Part Number: OEM18024330)

Clifford Few April 20, 2014 for Model Number GSW9800PW1

Washer fills and agitates then during drain it makes a clicking sound and room light flickers like a heavy draw on electrical system, clothes are not as dry after spin as they once were. It is doing this on both reg. and permanent press cycles.

1 Answer

Clifford, You will want to check the drain pump for obstructions and or damage in which it is causing the motor to bog down to try to turn it. If the pump is faulty it could cause this effect or if there is something caught in it that would cause the pump to not want to turn.

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Wanda March 31, 2014

My machine wash but won't drain or spin. What may be wrong with it?

1 Answer

Hello Wanda. You need to check and see if the lid switch is bad and will need to be replaced on the unit.

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Darrell March 26, 2014 for Model Number LSQ9659LWO

I have a Whirlpool washer that doesn't drain but spins. It's not the lid switch, checked the pump and it seems good, no obstructions in the hoses or the pump. The washer fills and agititates, but when it's supposed to drain just jumps straight to spin spinning without stopping to drain. Any idea of what it could be? Thanks

1 Answer

Darrell, the issue with the washer is a mechanical issue, you will need to check the basket drive assembly, clutch and gearcase. We've made several attempts to provide you with the technical information you need for accessing and checking the components, but the e mails are returned as demon mailers. Please repost with an e mail address that will work and we'll try again. Thanks

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Joe March 23, 2014

Water won't come out when I try to wash.

1 Answer

Hello Joe. Check and see if the screens are clogged on the water valve and if there is any screens in the washer hoses. Replace the water valve if needed. We will need your model number to help you more with this. Please call 1-877-477-7278 or post your model number with a new question on the parts page. http://www.appliancepartspros.com/modelnumber_locator.aspx

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Mark March 23, 2014 for Model Number LSR5132PQ0

I think I have a bad pump and have removed it for inspection. With the pump removed, I stuck a tool in the outlet to turn the impeller and it turned very hard. How freely should it turn and what else should I look for? Thanks.

1 Answer

Mark, You've looked far enough, the impeller shaft should turn rather freely, especially if you're using a tool. Apparently the pump shaft bearings are starting to seize and cause a "drag" on the motor. Replace the pump WP3363394 and you should be fine.

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Kevin March 21, 2014 for Model Number Lsq8243hq0

Originally, my washing was shaking a lot during the spin cycle. So I replaced the springs, but that didn't fix the problem. Then I replaced the suspension pads, the other pads that are plastic that snap into the metal frame, but that didn't fix the problem. So then I replaced the drive block and the tub gasket, and now it makes a loud banging noise only during the spin cycle. Then the coupler broke, so I replaced that, but it still makes a loud banging/clunking noise in the spin cycle. This is different than the original problem. It makes a clunk/bang noise about every second in the spin cycle. Please help. What is making the clunk/bang noise? I don't know what I did or what is the problem.

2 Answers

Hello Kevin, You most likely did not properly align the drive block tabs WP389140 with the basketdrive W10820043 ears.

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Kevin March 21, 2014 for Model Number Lsq8243hq0

Originally, my washing was shaking a lot during the spin cycle. So I replaced the springs, but that didn't fix the problem. Then I replaced the suspension pads, the other pads that are plastic that snap into the metal frame, but that didn't fix the problem. So then I replaced the drive block and the tub gasket, and now it makes a loud banging noise only during the spin cycle. Then the coupler broke, so I replaced that, but it still makes a loud banging/clunking noise in the spin cycle. This is different than the original problem. It makes a clunk/bang noise about every second in the spin cycle. Please help. What is making the clunk/bang noise? I don't know what I did or what is the problem.

2 Answers

Kevin, It sounds like the drive block may not be in place properly and causing the tub to slip and bang. Double check the drive block and check the bottom of the inner tub to make sure that it is not damaged where it would meet with the drive block.

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Kevin March 16, 2014 for Model Number LSN2000PW1

Washer would not spin. I replaced the direct drive motor coupling,( it WAS defective) easy fix. After putting machine back together I ran 2 successful cycles. Now it will only fill and I can't get it to do anything else. What should I try next?

1 Answer

Kevin, With the unit not agitating, draining or spinning you will want to check the lid switch to make sure that it is good. The lid switch WP8318084 is the most common thing to fail in relation to the unit not draining, spinning or agitating.

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Guest March 15, 2014 for Model Number roper washer

Do the clips come with 3363394-ap2907492? If not how can I find them?

1 Answer

Hello! No, the washer pump WP3363394 does not include the clips. If you need the retaining clips you'll need to order part number WP8546127. Thanks.

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Andy B February 25, 2014

I had a whirlpool pump replaced yesterday on my washing machine. When I looked into the two large holes on the old pump I saw a black looking fabric. Is that part of the pump?

1 Answer

Hello Andy. No, something is stuck inside the pump.

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