Customer Questions and Answers for Drain Pump Assembly by Whirlpool

Hello Deana, It sounds like the drain pump may be your issue as long as you have checked to insure there is no lint and foreign object build-up in the hose before the pump. This also includes where the tub to pump drain hose leaves the tub because I have seen a wash cloth or childs' underwear in this area causing a similar complaint. As long as it's clear and the unit doesn't make a loud roar during the spin cycle, the drain pump WP35-6465 should take care of this problem.

Hello Mike. Based on the information you provided, it sounds like the thrust bearing is releasing the brake and is working properly. I would suggest you replacing the pump WP35-6465 and the belt WP22003483 on the unit.

Hello John. Based on the information you provided, you will need to replace the pump assembly. If you serial number is 10-25 on the first two numbers, you will need to order WP35-6465. If it is 26 or later, you will need to order WP35-6780. Hope this helps.

Hello Dawn. Yes, based on the information you provided, it sounds like the drain pump assembly WP35-6465 is bad and will need to be replaced. Hope this helps.

Danny, to test the transmission, remove the belt, and turn the transmission drive pulley in the clockwise direction, that should cause the agitator to move back and forth. Turn the pulley the opposite direction, the pulley will get harder to turn, and the tub will start to spin(slowly) you should be able to hear or feel if threes an issue in the gearcase(transmission). But it sounds like you've got a drain pump issue, based on your post description. The impeller shaft is starting to seize up on the shaft, and causing a "drag" on the belt and motor. Thanks and Good Luck

Hello Brad. You will need to remove the belt under the bottom and turn the pump pulley WP35-6465 and large pulley by hand and see if one of them drags or is bad. Hope this helps.

Hello Angie. If the water is coming out of the drain pump, you will need to replace the pump assembly WP35-6465. Hope this helps.

Mr. Hunt, You could have something ( needle,pin, paper clip) in the pump or a worn out thrust bearing assembly. Those are the two most common "noise " issues with that style unit. You would want to slide the unit away from the wall, remove the front panel, " Insert a flat bladed tool(putty knife) between the top panel and front panel approximately 4 inches in from the front corners, press in on the blade and lift up on the front corners, to disengage the spring clips. Once to top is up and braced, remove the two 5/16 in. screws holding the front panel to the cabinet cross brace, tilt the top of the front panel out until the alignment pins are cleared, the lift up on the front panel to remove. Raise and block up the front of the washer, and remove the belt, turn the pump drive pulley and feel for a smooth even rotation of the pulley shaft assembly. if there's a "ratchetting " or clicking feel when you turn it, theres something in the pump . If the pump is operational, remove the plastic cap off the center of the transmission pulley, remove the "C" clip and remove the cam and pulley assemblt from the shaft and check for distorted or damaged parts. Thanks and Good Luck.

Hello Rodney. Make sure you have installed the pump WP35-6465 in the proper position. Also, check and make sure the thrust bearing 12002213 is releasing the brake assembly properly. You can test this by turning the pulley by hand and see if the brake releases. If it does not, you will need to replace the thrust bearing kit. Hope this helps.

Sheryl, Have you checked the drain pipe for a slow drain/backup yet, that could be a source of your leak. Based on your post, I would reccomend you remove the front panel of the washer( insert a flat bladed tool, putty knife in the seam between the top and front panel, approximately 3 inches in from the corner, press in on the tool and lift up on the top. lift up and out at the top of the front panel to release it from the bottom clips. Reposition the top proper and start the washer in a cycle. DO NOT REACH INTO THE WASHER WHILE IT IS RUNNING. I think you may find water leaking from the bottom center of the tub assembly, if so you will need W10219156 tubseal/bearing assembly, which would account for the lesak and the noise. Thanks and Good Luck