Customer Questions and Answers for Shift Actuator by Whirlpool

Hello Craig the control board will not supply power to the motor in agitation mode unless the shifter has moved to the correct position to move the splutch to agitation position, likely the shifter WPW10006355 is faulty.

Mr. Lee, based on the information provided, it is likely that the main control W11124710 has failed based on the fact that the lid will not lock. With the lid not locking, it should have given an error code indicating a lock failure. However, it is recommended that the belt WPW10006384, splutch assembly W10721967, and tub nut WP21366 are inspected for anything loose, broken, or excessively worn.

Hello Dan, this sounds like the shift actuator may be having a problem, unless the control board sees the correct position of the shifter it may not send power to the drive motor, in either agitation or spin. The shifter is part (AP6014711). Also your model washer came with a Test Sheet giving all testing information, it is located behind the front panel up near the top.

Tim, Check to see if there is power at the control assembly at the j7 connector. If power is going into the board with no action, bad board. W10581552

Hello Joshua, the correct meshing of the splutch teeth is very critical otherwise they will be damaged as you have found out, unfortunately, this problem is caused by the gearcase having an internal problem, the repair would be a new gearcase W11454734.

Hello G.D., You should first run the diagnostics to see if there are any fault codes. This will give the best indication of the problem with the unit. The shift actuator does not come with any instructions but the tech sheet explains how to re-calibrate the machine, which should be done anytime an electrical part is replaced on the machine. The tech sheet is in a plastic bag affixed to the inside of the front panel of the cabinet.

April, these items should not impact the water level. If the model number of your appliance could be provided in a new inquiry, this will allow for the most accurate information to be provided.

Bob, It would be best to get the tech sheet from the left front corner inside the cabinet and put the unit into diagnostic mode. Go to the error code mode and see if there are any stored error codes. These codes will guide you with what to check.

Dan, Find the tech sheet located under the top panel front left corner of the cabinet. Two screws in the back of the unit will free the top cover. Raise the top cover lid and all to grab the tech sheet. Follow instructions in the tech sheet to find the error codes and find the meaning of the error code also in the tech sheet. The error code will describe the issue and testing information on certain pages. This is the first step you will need to take.

Hello Ed, if any part is installed it is no longer returnable. Going by the symptom and the fault it shows a faulty actuator, the control board will pause power to the drive motor if it does not see the shift actuator in the correct position. The technical data sheet has all testing information. Wash cycle times/operations are variable, based on the control board cycle algorithms.