Duc September 07, 2020 for Model Number MVWC360AW0 Hello, I have fault codes F2E1 and F7E1. My googling leads me to believe I need a new actuator, but I’m wondering if it’s the main control board. I performed the “tachometer test” and the lights flashed accordingly so it appears the tachometer is working properly. The machine will rinse and spin multiple times while in the spin cycle, only to have the lid locked light start flashing and the load won’t finish. It does seem like it’s spinning at high speeds for a bit, the problem is it keeps filling/rinsing and draining/spinning during the spin cycle and won’t complete the wash unless I cancel and manually set to rinse and spin. Also, it doesn’t appear to delete the codes whenever I hold the start button down to exit diagnostic mode. Thanks in advance, Duc
1 Answer Hello Duc, in the wash cycle the control board is monitoring the motor operation, the repeat rinse/spin cycles indicate the board is detecting a problem with the basket reaching the correct spin speed as compared to the amount of power it is sending to the motor. It thinks there is an unbalanced load, or excess suds dragging the basket speed down and trying to clear it. If it is not an unbalance, no excess suds, check if a rag has gotten between the tubs. Read More...
Craig July 06, 2020 for Model Number Maytag mvwc400xw0 Hi, The washer is not agitating during wash cycle. It will spin and the splutch gears seem to be OK. Is it the shift actuator?
1 Answer Hello Craig the control board will not supply power to the motor in agitation mode unless the shifter has moved to the correct position to move the splutch to agitation position, likely the shifter WPW10006355 is faulty. Read More...
Mr. Lee June 22, 2020 for Model Number Amana NTW4516FW1 Have 3 year old Amana washing machine. When I run a wash cycle the unit will fill with water, make sounds like it is spinning and agitating and will complete the cycle. When I open the washer the clothes are soaking wet and have not been cleaned. The lid lock light does not light up (and doesn't lock the lid). Washer fills and empty the water. I have run the diagnostic mode several times and it does not return any error codes. When I look at the Fault Display Code, only the sensing fill light will blink with no other indicator lights.
1 Answer Mr. Lee, based on the information provided, it is likely that the main control W11124710 has failed based on the fact that the lid will not lock. With the lid not locking, it should have given an error code indicating a lock failure. However, it is recommended that the belt WPW10006384, splutch assembly W10721967, and tub nut WP21366 are inspected for anything loose, broken, or excessively worn. Read More...
Dan May 26, 2020 for Model Number ATW4675YQ0 When I turn on my washer it fills with no problem, then, when it advances to the wash cycle and agitates two or three times, then stops. Usually I have messed with it, starting and stopping, shaking, or cancelling and restarting the whole cycle with results. Yesterday I let it keep running hoping it would eventually fix itself, after enough time had passed, about the normal amount of time for the wash cycle, it advanced to the rinse and spin cycles and did the final spin without a problem. What do I need to replace to be able to fix this problem?
1 Answer Hello Dan, this sounds like the shift actuator may be having a problem, unless the control board sees the correct position of the shifter it may not send power to the drive motor, in either agitation or spin. The shifter is part (AP6014711). Also your model washer came with a Test Sheet giving all testing information, it is located behind the front panel up near the top. Read More...
Tim May 21, 2020 for Model Number WTW5840BW0 My Whirlpool Cabrio top load washer will not power on. Outlet is working. Unplugged machine for extended period, plugged back in and, still no power.
1 Answer Tim, Check to see if there is power at the control assembly at the j7 connector. If power is going into the board with no action, bad board. W10581552 Read More...
Joshua April 13, 2020 for Model Number 110.22352510 The inner white gear piece of my splutch is being chewed up. Second new one I have installed, so I’m guessing this is a symptom of my issue, but not the problem. I have replaced the splutch shifter also (both newly installed last week). Any insight as to what is really going on would be helpful. Machine is not agitating, and most recently smelling like burning plastic (probably smell of splutch being rubbed/chewed)
1 Answer Hello Joshua, the correct meshing of the splutch teeth is very critical otherwise they will be damaged as you have found out, unfortunately, this problem is caused by the gearcase having an internal problem, the repair would be a new gearcase W11454734. Read More...
G.D. March 31, 2020 for Model Number Maytag MVWC360AW0 I'm looking at the probability of needing to replace the Shift Actuator for this model. SYMPTOM: Wash cycle starts, locks the lid, dispenses trickles of water during SENSING Mode and will not come out of sensing mode (continues with intermittent hums and water trickle for over 10-15 minutes). I then cancel the cycle and then run the DRAIN & SPIN cycle to dispense the water. This process is successful. Does this sound like a SHIFT ACTUATOR problem? If so, does your part come with all replacement directions including any RE-CALIBRATION steps necessary? Thank you
1 Answer Hello G.D., You should first run the diagnostics to see if there are any fault codes. This will give the best indication of the problem with the unit. The shift actuator does not come with any instructions but the tech sheet explains how to re-calibrate the machine, which should be done anytime an electrical part is replaced on the machine. The tech sheet is in a plastic bag affixed to the inside of the front panel of the cabinet. Read More...
April February 03, 2020 I purchased a drive belt, tub centering spring and splutch Cam kit. I am going to put it in tomorrow when the parts come. Im so excited but the only question I have is will this resolve the water level issue? Don't seem like that much water gets in??
1 Answer April, these items should not impact the water level. If the model number of your appliance could be provided in a new inquiry, this will allow for the most accurate information to be provided. Read More...
Bob January 31, 2020 for Model Number WTW5800BW0 The washer stops before spin cycle in delicate cycle, push pause then start and it finishes cycle ?
1 Answer Bob, It would be best to get the tech sheet from the left front corner inside the cabinet and put the unit into diagnostic mode. Go to the error code mode and see if there are any stored error codes. These codes will guide you with what to check. Read More...
Dan December 30, 2019 for Model Number Wtw4816fw2 Have a Whirlpool top load washer. Did not turn on at all. Replaced the control board and ran thru calibration. Now on Normal Cycle it fills with water but does not agitate. It immediately begins to drain. No spin. After draining it turns itself off. On drain and spin cycle it drains and spins as it should. What should I try next?
1 Answer Dan, Find the tech sheet located under the top panel front left corner of the cabinet. Two screws in the back of the unit will free the top cover. Raise the top cover lid and all to grab the tech sheet. Follow instructions in the tech sheet to find the error codes and find the meaning of the error code also in the tech sheet. The error code will describe the issue and testing information on certain pages. This is the first step you will need to take. Read More...