Eduardo January 23, 2024 for Model Number Kenmore 106-59964803 Hello. I just replaced the W11629923 and WP8281164 , and observed these issues: 1. The coupling seems loose, I can move it laterally with my fingers giving the impression that the screw is too long. 2. When pressing the flap in the front of the refrigerator to get ice, the auger drops 1 or 2 pieces and then stops moving, I can hear the motor spinning but it seems that there is no force to move the auger. 3. The ice crusher does not work, the motor keeps moving but the auger does not move. Can you please provide advice? I will appreciate your help to fix this problem. Thanks in advance for your support,' Eduardo
1 Answer Eduardo, it would be recommended that the coupling be checked to ensure that the seal WP2198661 is in place and that the screw or auger threads have not been damaged. It is possible that the screw has started to cross-thread and is not securing properly. This can cause the coupling to slip. Read More...
Tim March 09, 2021 for Model Number KSBS25IVSS01 Ice bucket assembly won't seat tightly, almost like I am missing a part. The assembly is in tact, including coupler. But that does not fit length or shape of the hexagon steel shaft on the freezer door. Is there a part that sits on top of the shaft that we somehow lost when removing the bucket assembly?
1 Answer Tim, there would not be an additional item that would sit between the coupling and the shaft. It would be recommended that the bin latch 2317277 and the bottom of the bin are inspected for any broken parts or ice that could be causing it to not seat fully and lock in place. Read More...
Dan August 25, 2020 for Model Number KitchenAid KSSC36QTS00 Hello, I am having an issue with our ice maker. It has been working fine being able to dispense cube and crushed ice with no issues until tonight. It was switched to crushed ice and it stopped dispensing ice. Changed to cubed and I could hear the motor running but no ice dispensed as well. After about 5 mins I tried again and was able to get cubed ice but what seemed to be at a slower rate. When switching to crushed, I could hear the motor running but no ice will dispense. I am also able to move the auger arm in the ice bucket. I have checked the auger arm when calling for ice in cubed mode (with little to no ice in the bucket) and when i open it to check I can see the arm has advanced. Also there is some play on the coupling when i took the ice bucket out to look at the bottom. I am unsure if I need to buy a new coupling or to replace the shaft or motor? Thank you in advance.
1 Answer Dan, Based on the way that the motor is acting it sounds like the motor is on the way out and you would need to replace the motor W10822635. Read More...
P Gomez June 15, 2020 for Model Number ED5LVAXWQ00 The blue button release on the right side of the ice bin will not release the bin. I don't think the bin is frozen in place. I poured hot water through to melt ice which I could not see. What do you suggest?
1 Answer P Gomez, There is probably some rust build up on the motor shaft. You can order a food safe silicone to install on the new shaft and coupler of the ice bucket. WP542638 The new shaft part number will be WP2188917 Read More...
Tony August 15, 2017 If I were to put a thicker washer (plastic probably) between the coupler and the housing would that lower the coupler enough to overcome the stripped coupler until my new coupler arrives?
Rachel January 26, 2017 for Model Number ED5LVAXWS00 Our ice maker is not dispensing ice. I can hear the motor working when I press the lever, but the auger does not spin the ice at all. I have experimented with different scenarios and here is what I know: the auger will spin when there is no ice in the container, the drive shaft rod spins when the lever is pushed, and the auger can be manually turned without ice present. I have also tried scooting the drive shaft coupling down so the drive shaft reaches higher into the ice bucket coupling; but that didn't seem to work either. At this point I am thinking the ice bucket coupling is stripped...but I am unsure. Any advice? Thanks
1 Answer Rachel, It would be unlikely that the ice bucket coupling is stripped. This issue would most likely be bad gears inside the motor that is not allowing the auger to turn with any pressure against it. This would require the motor to be replaced. Read More...
1 Answer Hello Carmen. Many factors can cause it to blow. Usually the heat blows it. However, there was a harness issue. If you do not install the small harness sent with the new fuse, it will continue to blow over and over again. Read More...
Carmen September 22, 2016 for Model Number ED2KHAXVS02 The ice bucket will not sit properly and tight. I checked the plastic parts under it and nothing broken. I can hear the new auger motor turning. The auger will not turn. If I take out the ice bucket and turn the auger by hand, it will move. The ice bucket coupling looks ok to me. What could be the problem?
1 Answer Hello Carmen. This is an issue caused by the door liner being made of plastic. You see, the issue is caused by the plastic door liner changing shape by a small amount and this makes the shaft too short. Believe me, this steel shaft cannot strip. When the motor is setting effectively further away, this makes the shaft slip because it isn't meshing fully. I remove the two 1/4 inch hex headed screws and set the plastic "keeper" and spring aside. Pull the shaft up, out of the hole, (you can grab it with needle nosed pliers). Wrap electrical tape, sticky side out, around itself about 20 times or so and shove the wad of tape into the bottom end of the shaft. It may take a few trys to get the length right, but when you get it right, the shaft will mesh on both ends and it will dispense again. This is one of two ways to correct this issue. The other one is to replace the freezer door assembly. Read More...
Julie August 24, 2014 for Model Number ED2KHAXVQ01 When I push the button to dispense ice I can hear the motor running, but the ice is not crushing. It looks like the bushing is stripped so I will be ordering the parts. But here is the question I have for you. When I put it on cubes the motor is not running at all. So why is it running when on crushed but not on cubes ?
1 Answer Julie, The IDI dispenser uses a two direction motor to dispense the ice. When Cubes is selected the motor turns counterclockwise and the cubes fall through the chopper blades and aren't chopped up. When Crushed is selected the motor turns clockwise and the cubes are pushed through the chopper blades and the cubes are chopped up. At this point you most likely have a defective dispenser motor W10822606. Read More...
Max Do July 28, 2013 for Model Number whirlpool ED5LVAXWQ02 I have a whirlpool conquest refrigerator model ED5LVAXWQ02. I took out the ice bin for cleaning and the ice bin will not goes back in the hex shaft completely. the coupling at the base of the ice bin will not goes into the hex shaft completely. The shaft and coupling look ok to me. What is wrong? please help.
1 Answer Hello Max. Make sure the auger is positioned properly. If so, This is an issue caused by the door liner being made of plastic. You see, the issue is caused by the plastic door liner changing shape by a small amount and this makes the shaft too short. Believe me, this steel shaft cannot strip. When the motor is setting effectively further away, this makes the shaft slip because it isn't meshing fully. I remove the two 1/4 inch hex headed screws and set the plastic "keeper" and spring aside. Pull the shaft up, out of the hole, (you can grab it with needle nosed pliers). Wrap electrical tape, sticky side out, around itself about 20 times or so and shove the wad of tape into the bottom end of the shaft. It may take a few trys to get the length right, but when you get it right, the shaft will mesh on both ends and it will dispense again. This is one of two ways to correct this issue. The other one is to replace the freezer door assembly. Read More...