Customer Questions and Answers for Ice Maker by Whirlpool

Hello Howard. I would look for one of two issues. If the water inlet valve WP2315576 is going into failure and closing too slowly, this will overfill the ice maker. The other think isn't as common but happens never-the-less. The ice maker is man made so periodically a crack will appear in the ice mold. Every time I've seen this the crack was undetectable until the ice maker 4317943 was removed and filled with water at the sink. I hope this helps you find the problem and have a great day!

Hi Matt. According to your reply, trhat you have water in the ice maker is a sign that the voltage is there in the ice maker. If it will not eject, it means that either the thermostat is bad. The head assy. that switches and rotates the ejector is bad or the heater is not being energised to eject the ice. You can replace one part at a time but then you will still have the ice maker tray itself that is already contaminated with old minerals that dont allow quick ejection. So you might consider just replacing the complete ice maker assy.part # D7824706Q. Thank You.

Hi Matt. OK , first thing is to see if there are any cubes stuck in the ejector blades.. If so dislodge them and turn the bail arm back on. Is the unit and /or the ice maker level for proper fill ? Is the supply hose behind the unit kinked and holding water back ? Is the water valve at the house supply fully on ? Under the sink or at the back wall ? Make sure to use a bucket and make sure of full strong water pressure.Then look at the fill tube at the back of the freezer wall. Is it frozen over ? Try to use a screwdriver to check if you can not see anything in the fill tube. If so, then your water valve part # WPW10245167 needs replaced because it remains open and supplies the constant water filling the fill tube and allowing the back fill/ freezing issue.. Make sure the back of the fridge has completely sealed off and no outside air can get back into the unit. Is the wire harness completely plugged in ? Make sure it is plugged into the ice maker and the back wall. If the unit keeps filling the fill tube or water out of the front dispenser, then the water valve part # [].Use a volt/ohm meter to help in diagnostics's. remove the front cover and stick the meter leads in the front at the L and N inserts. Do you have the 120 vac to the ice maker ? . Use a jumper wire 3-4" long , 14 gauge stripped 5/8 " and insert into the T and H inserts. The front dial should start going around and when the large red stripe is at the 8:00 position, remove the jumper and it will keep on advancing. At the 3-4:00 position the ice maker will send 120 vac for approx6 seconds to the water valve and it will send water to the ice maker. You can set the meter on the water valve leads and see when the ice maker calls for water, that you get the 120 vac for 6- seconds. Thank You.

Hello Gladys. Based on the information you provided, it sounds like the icemaker D7824706Q is bad and will need to be replaced. Hope this helps.

Bob, Your best bet is to replace the complete icemaker assembly D7824706Q. Besides,, the ice cube mold is not available as a separate component, for your fridge. There are no replacement coating or chemicals to apply to the existing mold. Water dripping into the ice bin, could be due to the faulty icemaker, or a dripping fill valve 61005626, you may solve both your issues, when you replace the icemaker. Thanks

Hi Al. In my professional opinion, if you can then it is probably better to replace the whole ice maker assy. The water minerals will collect over time making it harder for the ice to eject the cubes. In the head assy, there are copper contacts that pit over time and wire terminals that corrode. The choice is yours as the head assy. part # W10190935 does send the 6-sec. voltage to the water valve solenoid to send fill water. Ice maker assy. Part # 4317943. Thank You.

Hello Rosa. If the wheel is off on the icemaker, it should only go back on one way, with the red line facing toward the bottom at the 5' O'clock position. If the wheel does not, you will need to replace the icemaker 4317943. Hope this helps.

Hi J. P. Set the volt/ohm meter at the water valve solenoid terminal of the green valve. You position the meter part # WB27T10549 off to the side so you can see the face of the meter as you cycle the ice maker part # D7824706Q. Use a insulated piece of # 14 solid gauge wire approx. 6-inches long. Strip off 3/8" from each end. Bend for a u-shape. Remove the front ice maker front cover. Remove the ice bin. Make sure the ejector blades are not jammed cross ways and stopping production. (cube jammed ? ). Then insert the wire into the "T" and "H" front face openings. There will either be a red, black or blue stripe on the outer edge of the large gear. This mark should normally rest at the 5:00 position. When it moves to the 8:00 position, remove the wire and let it continue to advance. When the dial mark reaches approx 3 - 4:00 it will energise the water valve for approx. 6-seconds and allow the water valve to send water up to the ice maker. You may need to do this w/ the jumper wire a couple of times in order to see the voltage on the digital screen of the meter. Check w/ a screwdriver to see if the old water valve leaked and back froze the fill tube and not allowing the water to enter the ice maker . Usually this will pop off the 1/4" water line and staked on clamp assy. Part # WP488878. If the fill tube is frozen you can slightly twist it and remove it from the back of the unit. Rinse out from the sink and dry it really good. If you do not get dial movement from the ice maker or do not have 120 vac at the "L" and "N" of the front of the ice maker then you need to replace it. Part # D7824706Q. For wire harness(Plug)order WPD7813010. Thank You.

Hello David. If there is no water coming to the ice maker, and the fill tube for the ice maker is not frozen, you will need to replace the water valve 2199838. Hope this helps.

Hello Kelly. It would be best to remove the icemaker D7824706Q from the freezer and clean it. If you remove the screw on the bottom and loosen the two screws at the top, you can lift out the icemaker and unplug the wires and clean it with hot water and detergent in the sink. Just don't get the electricals wet under the water. Hope this helps.