Daniel for Model Number 11021202010 Hello, our washer has been extremely unpredictable recently. Cycles sometimes take as long as 2+ hours to run, and then half of the time there is sitting water in the tub at the end of it or the clothes are still very wet. When this happens we switch it to Rinse/Spin and it will usually work. Sometimes the Rinse/Spin cycle will take up to an hour as well. Other times, cycles will run their normal time and rinse/spin as they should. We do not think it has to do with the type of cycle or number of rinses as this has happened on a couple of different combinations. I have checked all of the water inlet/outlet tubes and hoses and I don't think anything is clogged. My hunch is that the issue is with our Shift Actuator, but before I buy one I want to be sure that it is not an issue with the drain pump or main control.
Answer Daniel, the shifter can be tested using a multimeter. When the motor is shifting from spin to agitate, there should be 120VAC being sent to the shifter and can be tested from the connection J16 pin 1 to J16 pin 2. If there is 120VAC, the next step would be to test the connection J2 from pin 3 with the black meter probe to pin 1 with the red meter probe for 5VDC during spin and 0VDC during agitate. If the voltage checks good, then the red probe would be moved to pin 4 on the connector J2 and it should measure 13VDC. If the voltages all read good, then the shifter WPW10006355 has failed. If there was one failed voltage test, then the main control W10480169 has failed. Read More... Answered by AppliancePartsPros.com | Monday, October 12, 2020