General Electric Auger, Helix, Crusher

• Ice maker dispenses too little ice

This was a little more involved than I originally thought, but after watching the video on the site it wasn't so bad. They walk you through each step verbally and visibly so you can see exactly what to do. Replacing the auger took around 20 minutes, and only that long because the screw holding the ice shield was a bit tough to turn. I just applied gentle pressure and turned slowly until it became loose. The rest was fairly easy, but I did get a small cut from the ice crusher blades. Nothing... Read more

I watched the video that you provided and the repair went very smoothly. The video was specific to the exact part that I purchased. Great instruction and easy repair! Read more

Followed the steps in the video. Just ensure you slide the auger forward so it clears the housing before trying to remove it. Read more

I looked for a site that sold replacement parts for my make of GE refrigerator. I found AppliancePartsPros, and was very surprised at how organized it was. By entering the model number of my refrigerator, I was shown a set of (approximately) 8 general parts diagrams for my refrigerator. I chose the ice making/dispensing diagram. I matched the part that shattered (from use) to what was on the diagram. What I didn't know was how to install the part. I saw references by other customer comments to... Read more

Took the ice maker apart and replaced the auger. Used U-Tube video as reference. Read more

This was a two and half year issue as different things failed at different times. I would get one part, then another would fail. Ultimately, I got to a point where what failed, I hadn't been ordered the part yet. The seal on the freezer door took three bathing's before it plumped up and un-creased. The directions on the box it is shipped in said to heat the seal up in hot water then cool it down with tap water. I didn't need to do that. It took a lot of massaging of the seal, but... Read more

Ice was not being dispensed when lever was pushed in either crushed or cubed mode I removed the ice bin. After searching the web for reasons for this I pulled the bin out and started looking at auger assembly. I noticed that the sections of the Helix blades were missing. Ordered the Helix here at AAP and received the part the next day. The whole process took about an hour and as others have noted, you have to disassemble the bin assembly to get the auger assembly out. I watched the video... Read more

The auger in ice bucket was frozen and locked in place (some how liquid water must have spilled inside and froze the shaft and bushing). When the motor was activated to deliver ice, the jam caused the motor shaft to strip the threads. With the threads stripped, there is no way (that I could find) to get the drive auger off of the shaft (btw, it is left-hand threaded). Apparently the Drive Auger is made of stainless steel - a harder metal then the motor shaft. To repair it, I removed the... Read more

I ordered the damaged parts that arrived in an expeditious manner. I opened the video on your site and replaced all damaged parts of the auger. Took me a total of10 minutes to do the repair. The ice maker works perfectly now. Read more

This was a very easy repair, the on-line video at AppliancePartsPros.com was helpful. The Helix was spinning freely (meaning, the Auger Blade was not holding it in place on the Auger). Pulling the assembly apart was a snap, and very logical (the video is perfect if you get lost). The family is now enjoying both crushed and cubed ice - and the redesign of the Auger Blade seems to prevent clogging in the ice shoot. Read more

Great, easy repair with App Read more