Customer Questions and Answers for Freezer Basket Slide Rail by Frigidaire

Hello Jason, You should verify first that the cabinet is not warping out at the sides. If this is the case, all you can do is put spacers behind the glides so the basket can reach side to side and make sure the door seal is seating all the way around the cabinet. If this is not the case you may have to send us some pictures so we can better understand the cause of your issue.