Answer Madeline, Insignia is Best Buy’s in-house brand. Each model is contracted out to a different company to cut out the middle man and reduce costs. Most units are probably built in China, but some models were made by LG. Unfortunately, we have no parts or service information for this particular product, you may want to contact the dealer where you purchased the freezer and see if they can assist you. Thanks, Read More... Answered by AppliancePartsPros.com | Wednesday, May 1, 2019
Answer Madeline, there are two baskets listed for your model. The basket part number 502903050005 for your model is the smaller one, which is no longer available as it has been discontinued. The larger basket is part number 12932000000016 and does not look like it has been discontinued. Unfortunately we do not carry these parts and would not know where they might be found. Read More... Answered by AppliancePartsPros.com | Wednesday, May 1, 2019