Gary M for Model Number ZIS480NMC I have a ZIS480NMC side by side Monogram refrigerator. The lower draw in the refrigerator is about 12-15F even though the temp setting is at 34 F (produce selection) and the overall refrigerator temperature is about 10 degrees lower than the temp setting. The displays all seem to be reading correctly. I measured all of the thermistors and they are measuring 12-15K ohms. Is it safe to assume that the thermistors are good? If so, what is the most likely cause of this malfunction, the control board, lower damper or? Could you give me some trouble shooting suggestions?
Answer Gary, Your post description would indicate that the damper(s) WR60X10063 and WR31X10017 are probably stuck open or broken and allowing cold air to continuously circulate through the drawer and into the refrigerator compartment. You'll also want to check and make sure the seals aren't broken or leaking air as well. If you repost your question and include an e mail address we can assist you with some illustrated information that may make it easier on you. Read More... Answered by AppliancePartsPros.com | Thursday, June 18, 2015