John for Model Number turntable coupler AP3416049 Microwave will not turn when heating food. Suspect the coupler is not engaging properly. Coupler seems to fit but table does not turn.
Answer John, you will want to test the turntable motor to see if it is receiving 120VAC during operation. If it is receiving voltage and not turning, then you will have a motor issue as the coupler is fitting onto the motor shaft. If it is not receiving voltage, then the voltage would have to be traced back to point of voltage loss. Read More... Answered by AppliancePartsPros.com | Tuesday, May 7, 2019