Customer Questions and Answers for Sealed Gas Burner Head by Whirlpool

Hello Shirley, what you're describing is a little odd. Considering the new burner comes with a new ignitor we can rule out the ignitor as being the issue. It almost sounds as though the burner doesn't have a good ground to the chassis of the range. That's what the wire from the burner itself is doing, not the one that is going to the ignitor. Is the surface good and clean where the ground wire is attaching? On your model whenever you turn on any one of the burner valves every ignitor should spark, but only the one you turn on will light because that is the only one that has gas coming out of it. If it's not a ground issue than we're down to either a problem with the ignitor switch being the issue WP7403P367-60 or the spark module, which unfortunately is showing as being discontinued by the manufacturer. It doesn't really sound like a module problem though. Hope this is some help.