Dennis for Model Number 110.20232711 Kenmore washer - top loader Trying to help my elderly brother during the virus shut down. Kenmore (Whirlpool) top loader washer. Model 110.20232711. "Splutch type" drive. Makes a very loud metallic grinding noise when trying to agitate. It went through automatic and manual tests. Had fault codes for motor and shift. Spins OK (both low and high). Took "Splutch" assembly apart and all looks OK. The spring mechanism moves in and out freely. No damage to any of the teeth or splines. The motor rotates OK in spin. When in agitate direction the loud noise is heard. When moving the washer there was a dry brown stain on the floor and it is under the gearbox assembly also.
Answer Dennis, based on the information provided, the gearcase W11454741 would have failed. Read More... Answered by AppliancePartsPros.com | Thursday, April 9, 2020