Kathi for Model Number WRT311FZDM00 Our freezer keeps accumulating water on the floor which freezes and, if I don't scrape it out, the water drips into the refrigerated box. We have turned off the water to the ice maker about 6 weeks ago. Still happening. We assume now that maybe the gaskets are bad. It is 7 years old. Is this a correct assumption or could there be another problem. Do you carry the gaskets in gray. I only found beige listed for the model
Answer Hello Kathi, thank you for contacting AppliancePartsPros.com I would check that the defrost drain line below the evaporator is clear of blockage by running something like 1/4 inch water tubing or some weed eater line down through it or up from the bottom of the unit in the machine compartment by the compressor. If that is clear I would then suspect the gaskets. The freezer door gasket in gray is W10249196 and the refrigerator door gasket is W10249195. Read More... Answered by AppliancePartsPros.com | Monday, July 14, 2025