Bill L. for Model Number DU950PWKB1 The washer will not drain. It makes an unusual sound when during the drain cycle. I assume the drain pump is bad. I see you have a few options (just motor or motor and pump, etc). Could you please let me know which part I need to replace? Also what is your return policy? If I pull the pump out and find something jammed in there can I return it? Is there a restocking fee? Thank you
Answer Hello Bill, It is recommended to pull the drain pump first to check for debris since this would save you the shipping on the part. You should order the W10428168 pump and motor assembly since this would guarantee there are no leaks from the assembly of the pieces which can be very hard to get installed properly. There is no restocking fee.. Read More... Answered by AppliancePartsPros.com | Saturday, December 17, 2016