Customer Questions and Answers for Pump And Motor Assembly by Whirlpool

Hello Jessica, You should run the diagnostic cycle and pull the fault codes. To invoke the Diagnostics Cycle, perform the following while in standby: ¦ Press any 3 keys in the sequence 1-2-3-1-2-3-1-2-3 with no more than 1 second between keys. ¦ The Service Diagnostics Cycle will start when the door is closed. ¦ To rapid advance 1 interval at a time, press the Start/Resume key. Rapid advance may skip sensor checks as some checks require 2 complete intervals. NOTE: While in the Diagnostic Cycle, the Start/Resume feature is turned off (for example, Auto Resume after door interrupts) and the Start/Resume key becomes an individual advance key. ¦ Invoking Service Diagnostics clears all status and last ran information from memory and restores defaults. (Be sure to write down the fault codes as you go!) ¦ Drain and wash motors will pulsate on and off. ¦ Last ran cycles and options returned to default. ¦ Last ran delay returns to the lowest delay increment. ¦ Operating state returns to Standby upon completing or terminating the Service Diagnostics Cycle. Turn on all LEDs immediately upon receiving entry sequence (even if the door is open) for 5 seconds as a display test. Turn off all LEDs for 1 second prior to reporting customer error history. Thermistor (temperature sensor) checks: ¦ Turn Clean LED on if the thermistor is in its normal temperature range of 32°F to 167°F (0°C to 75°C). Cycle 2 and Hi-Temp LEDs flash in this interval. Press Cycle Select key in this interval to clear customer error history. Turn on Clean LED in this interval if dispenser current detected in the previous interval.

Jessica, Neither the pump or motor. It's most likely a failed "Start/Resume" key pad on the control panel W10475826 / W10475826 Console Assembly (Includes Active Overlay & Insert). Unfortunately the part is presently out of stock and would need to be ordered from the manufacturer. This will add a few days to the delivery process, once you place the order. Thanks,