Answer Hello Steve, You either have a short that is providing a constant 120Vac across the element or the relay on the clock assembly 12001608 is stuck and the clock assembly will require replacement. If the element is just turning red, the unit should be checked for a short, (including the element as it can short to ground also). If the element is turning orange like it's turned all the way on, the clock assembly is at fault. Read More... Answered by AppliancePartsPros.com | Wednesday, August 29, 2012