Eric for Model Number 59676253700 woke up this morning and found that all the my frozen food are all thawed and water on the bottom of the basket. the fridge seems to be working but the freezer is not. can you tell me the parts and where the location is? brand: kenmore elite with fridge on top and freezer on the bottom with seperate doors.
Answer Eric, The thermistor for the freezer is located under a cover on the back wall of the freezer. This most likely is not the cause for the freezer not operating. You will want to pull the rear wall of the freezer and check the frost pattern of the evaporator coils. If the frost pattern goes down just a couple of loops on the evaporator then there is a sealed system error with either a restriction in the evaporator or a loss of refrigerant. If the coils have a full even frost pattern from top to bottom then the sealed system is ok. At that point you will want to check for the condenser fan motor to not be working and for the condenser coils to be clogged up with dust. Read More... Answered by AppliancePartsPros.com | Thursday, May 22, 2014