Gary M. for Model Number GSS30C6EYY03 Found refrigerator at 60° and ice melting in freezer. Temperature for freezer set at 0° and fresh food at 35° degrees. Compressor was not running. Cleaned dust from coils under refrigerator. Unplugged refrigerator and plugged back in and compressor started running and kept running dropping temperature in refrigerator to 18° and freezer to -6°. Compressor finally shut off and am concerned it runs too long. Found the thermistors under small covers on wall of freezer and refrigerator and would like to check them at control board to rule them out as problems but don't know which wires to check.
Answer Hello Gary, The unit will have to run for quite some time to lower the temperature in the fresh food and freezer compartments to a satisfactory temperature since the load in the unit and the liners will have to come down to proper temperature also. I would suspect a bad relay on the main control board W11088499 considering the description of the failure. The thermistors will be fine since it ran until cool and shut down when properly cooled. Read More... Answered by AppliancePartsPros.com | Thursday, August 24, 2017