Victor for Model Number MCD2257HES Thank you for your quick response to my problem. When we first had the problem, we had already decided to purchase a new damper as well as thermistor and installed them on the refrigerator side, so assuming the two parts are working fine, is there anything else you might suggest?
Answer Hello Victor. Make sure the fan motor is running properly in the freezer. If so, and the temps are not correct in the fresh food, you will need to replace the control WPW10503278 in the unit. It sounds like it is not reading the thermistor correctly. Make sure there is no defrost issue in the unit as well. Look for frost on the back wall of the freezer. Read More... Answered by AppliancePartsPros.com | Wednesday, July 11, 2012