After getting no call-backs from appliance repair people, I decided to do some troubleshooting on my own. I ordered the ignitor and watched the video. My older model oven was not quite as easy to access as the one in the video (there were some cursing and acrobatics), but it was easy enough for an old woman with a screwdriver and a nut driver. The $100 wine voucher included in the shipment was very much appreciated and just in time for Christmas shopping!