Once I finally found your website all went smoothly. I did have the brochures for the appliance so I had a vague idea of what I was asking for but your organization gave me the confidence I needed to order the part. Due to the virus, it took a bit longer to arrive despite the fact that it left you as promised, the next day, but that was perfectly understandable. Thank you. I look forward to recommending your organization and using you again. Elisabeth L.