I purchased two grommet/bushing parts from this site. These are small, white plastic/nylon pieces that look like thimbles. Turns out, I only needed one to fix the problem. I had to take everything out of the fridge and remove the door. The hardest part was removing the remains of the old bushing, which had fallen apart into pieces. I picked out the remains and installed the new bushing, and then the door. Works like new now.