Carlos M Carlsbad , CA September 20, 2014 Appliance: Model RS2545SH - SAMSUNG REFRIGERATOR Ice lever broke A.P.P. rep helped me figure out how to pop the face off the assembly and order a new one. Super helpful and super fast. This site and the support was a HUGE help. Made the repair SUPER easy. Can't say enough good things about them. I had trouble finding the right part on the site, which seems like it should have been easy to do, quite honestly. However, the helpful support more than made up for it. Again. I am COMPLETELY SATISFIED and would use this site again in a heartbeat. I also ordered some rails. The fridge parts that broke were poorly designed, but the site helped me make up for that manufacturer deficiency for 20 bucks. Read More... Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes Tools: Pliers, Screwdrivers