The chat agent, helped me confirmed the part I needed once I provided her with a picture of the issue and model number of my appliance. She was awesome. Erika G. was very patient and knowledgeable. The video showing how to replace the part was extremely useful. My husband and I switched the part in under 30 min. Now that we know what we're doing it would probably take a lot less. We were just scared to break anything, so we took our time. Awesome website, great customer service, will recommend 100%.