After U told my wife the machine was broke, she proceeded to call a,eepair service. I asked her to wait for 2 days and she agreed. I then when in search on line for a video on YouTube to show what the problem and solution might be without the high price of a repair man. After much searching, I found your video discussing how to repair the exact same model with t he exact same problem. Thus machine is almost twenty years old. I ordered the new agitator which took 2 days to get to me and I repaired the washer to the surprise of my wife for a fraction of the cost ($72)! Thanks