On close inspection, we found a tear in the bellows. I found the part at Appliance Parts Pros, ordered it, and began watching the repair video on their site. I must have watched it 3 or 4 times. When I received the part, everything went smooth except the front bellows spring. That took 4 or 5 tries before success.
The washer works great now and the video saved so much time. The part fit perfect and the diy video was very nice.