I replaced the thermal fuse, following the instructions in the video. It was difficult to reach and remove it on this model; I had to take off the whole front panel, but with some effort was able to remove the fuse without removing the whole drum. I wasn't sure if the fuse would turn out to be the problem, but the replacement worked!
Unfortunately, I broke the door switch during disassembly (should have used a thin screwdriver to detach the wires) and then had to replace that too.