I called for assistance and spoke with Kayla, who was so helpful.
After sending her pictures of the situation, she was able to identify what I needed and made it very easy to order the necessary part. Then, on top of that good experience, the part arrived three days later - a very fast response!!
The video provided extremely clear instructions about how to install the new part, and although there were a lot of steps, it was very clear and made easy in this video.
I decided to submit this story because I was impressed with this experience every step of the way - which s should happen, but I think rarely does happen.