I ordered both the dispenser arm and SPRING. Not sure what was broken but wanted to be prepared. Watched the video on the repair, reviewed each step about 5 times to get it right while doing the repair. Cleaned everything I could around the parts and carefully removed the covers and replaced both parts. It was more delicate than I expected but when all back together volia! It was fixed and has been working like a charm. Our 15 year old frig is ready for another 15. :) I used very thin plastic wedges (icing smoother/bowl scraper) to pry off the cover rather than a screwdriver which might scratch the finish. A thin credit card might work too.