How to Troubleshoot & Replace Whirlpool AP6018411 / WPW10276348 Refrigerator Glass Shelf

By replacing it. 

Order replacement 

Part was here very fast and on time shelves fit perfectly 

One more shelf and one more door bin did the trick. 

Was amazed at the promptness of delivery. 24 hours from order to delivery using standard service (it helped that warehouse and delivery point are in the same state -- but impressive none the less). The part, which included a tempered glass panel, was amazingly well padded and packed in a custom-made box. Another WOW! 

Ordered two new ones and slid them in. 

Replaced the glass shelf. Received it in only a few days. 

I ordered a new door shelf and a new refrigerator shelf from appliance parts pros. Even though the on line catalog was confusing, the representative I spoke with was extremely helpful and assured me that if the shelf was incorrect I could return it and APP would pay for the return shipping. However, this is the second time I have used APP. The first time was to replace the filter and the fresh water line in the same refrigerator. The task looked difficult but with the online video supplied by APP, both replacements went extremely easily. 

Replaced with a new shelf . Pulled the old one out and slide the new shelf back in 

Ordered one from AppliancePartsPros. The new shelf arrived the next day. WOW!!!